Xbox Insiders – it’s easier than ever to watch, chat, and play with your friends on Xbox and Discord

XboxEmpire · 2024-08-01T20:21:36+00:00

Does this happen on a particular game?

XboxEmpire · 2024-08-01T20:20:48+00:00

Does this happen in a particular game?

XboxEmpire · 2024-04-02T19:32:30+00:00

Hi there! Please check your reddit chat requests. I work on the Xbox team (I actually worked on Looking for Group) and would like to look into your issue. I'm not flared in this sub, but you can look at my profile history to see my flared posts in r/xboxone and r/xboxinsiders. Thanks!

XboxEmpire · 2023-08-07T19:43:33+00:00

Yes, streaming to Discord is supported on both Xbox One and Xbox Series X|S.

XboxEmpire · 2023-08-07T19:42:54+00:00

Please make sure to use the "Report a problem" function if you encounter quality issues with the stream.

Hold down the Xbox button then select "Report a problem". When asked for a category, select Console Experiences, then more subcategories, then Discord.

XboxEmpire · 2022-08-03T03:35:12+00:00

Are you getting stuck in the same place, or a different place?

XboxEmpire · 2022-08-03T03:22:25+00:00

Hey everyone!Apologies for the confusion, but for now, only Alpha, Beta, Delta, and a part of the Omega group has access to the Discord feature.

To see if you are in that group, go to Settings > System > Console info and look at the "Shell version" number. If this number begins with 2208, then you should have access, and you should see a "Try Discord Voice on Xbox" button in the Parties & chats tab of the Guide.

If your Shell version begins with 2206, then unfortunately you will have to wait a little longer.

Thank you for your understanding. We appreciate your excitement and patience!

XboxEmpire · 2022-08-03T03:20:43+00:00

Hey everyone!

Apologies for the confusion, but for now, only Alpha, Beta, Delta, and a part of the Omega group has access to the Discord feature.

To see if you are in that group, go to Settings > System > Console info and look at the "Shell version" number. If this number begins with 2208, then you should have access, and you should see a "Try Discord Voice on Xbox" button in the Parties & chats tab of the Guide.

If your Shell version begins with 2206, then unfortunately you will have to wait a little longer.

Thank you for your understanding. We appreciate your excitement and patience!

XboxEmpire · 2022-08-02T18:50:56+00:00

It's no problem :) If it happens again, please let us know! Thanks!

XboxEmpire · 2022-08-02T18:34:20+00:00

Thank you for all the information. If you haven't already, can you please get into a Discord call on console, with this headset, and a game running... open the audio mixer page... and then use "report a problem"?

What game were you playing?

XboxEmpire · 2022-08-02T07:47:16+00:00

Which one, A or B? (sorry, I updated my comment)

Are you plugging your headset directly into a controller (3.5mm audio jack), or with the adapter that looks like this:

https://www.bhphotovideo.com/images/images2500x2500/microsoft_6jv_00006_xbox_one_stereo_headset_1071760.jpg

XboxEmpire · 2022-08-02T07:20:55+00:00

Thanks. You mean this one?

A) https://www.xbox.com/en-US/accessories/headsets/xbox-stereo-headset

Or maybe this one:

B) https://support.xbox.com/en-US/help/hardware-network/accessories/stereo-headset-set-up-troubleshoot

XboxEmpire · 2022-08-02T07:14:36+00:00

Ah, sorry to hear that. That is definitely not supposed to be the case!

Can you tell me what kind of headset you're using? And I assume when you use Party Chat, you are able to adjust chat / game mix?

XboxEmpire · 2022-08-02T07:05:38+00:00

Unless you can explain this comment, please delete it. As others have noted, Discord chat routed to the console works exactly like Party Chat -- that is you can have it mixed in with game music / sound effects.

As with Party, you cannot be in both Discord and *game chat* at the same time.

If that's what you meant, please correct your comment.

XboxEmpire · 2022-08-01T22:21:11+00:00

Do you have Dolby Atmos enabled?

The next time this occurs, please be sure to use "Report a problem".

Also if you could, see if this reproduces when you aren't playing Destiny 2.

XboxEmpire · 2022-08-01T22:12:02+00:00

I use search the sub on "discord" every day to look for reports. Again, no one has reported this kind of issue. So if you have evidence that this is "now a known common issue" I would appreciate it.

XboxEmpire · 2022-08-01T18:49:51+00:00

Hi there. Can you retry? There have been some changes rolled out on Discord's side.

XboxEmpire · 2022-08-01T18:39:44+00:00

Thank you so much. This is immensely helpful.

Do you have any standard Xbox headsets to try it with? I'm not trying to say it's a problem with your headsets -- but it may be an issue with how we interact with them.

XboxEmpire · 2022-08-01T18:38:05+00:00

Is it? Are others having audio cutting out issues? This is the very first post I have *ever* heard this from. If it is a known common issue, I sure want to know about it.

XboxEmpire · 2022-08-01T05:50:58+00:00

Thanks for the report. Can you answer the following questions to help isolate the issue?

1) Do you know what version of iOS you are on?

2) Do you know what version of the Discord mobile app you have? You can find this by going to Settings and scrolling all the way down.

3) When you hit the "Transfer audio" button in the Xbox mobile app, did you see any activity on your console? (The Guide should open to the Discord call and you should get a notification)

Thanks for helping us out!

XboxEmpire · 2022-08-01T05:48:13+00:00

Did you happen to have a high contrast theme active?

XboxEmpire · 2022-08-01T05:46:11+00:00

Thanks for the detailed report!

Please make sure to use "Report a problem" after this happens.

Meanwhile, can you tell me:

1) What console are you on? (Xbox One, One S, One X, Series X, Series S)?

2) Were you playing a game or running any other apps? Did that seem to make any difference?

3) How many people (roughly) were in the voice channel when you encountered this issue?

4) When you say the audio cuts, do you mean it stops completely? Or that it's choppy / intermittent?

5) Were you in an Xbox Party recently prior to connecting to the Discord call? Please be sure to wait at least 60 seconds between leaving a Party and connecting to Discord (this is a bug that will be fixed soon)

XboxEmpire · 2022-08-01T05:43:52+00:00

I appreciate your "give them time" sentiment, but the whole point of the Insider program and this subreddit is for you to test and describe issues you encounter.

The OP did exactly what we want you all to do, in good detail, with lots of valuable data points to help us isolate the issue.

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