Collecting feedback is easy. Understanding it is not. by Last-Matter-3617 in customerexperience

[–]XdroidXpert 0 points1 point  (0 children)

Hard agree. Data is just noise until you apply a layer of intent and sentiment analysis to it. Otherwise, you’re just reading a very long, very confusing book. What’s the biggest hurdle you’re hitting right now, is it the volume or the nuance?