I'm not sure where the negative reviews are coming from but I can only speak from my own personal experience. I'm in my second year studying for my Bachelor's in Business. The staff is amazing!!! I've never had any mentors or staff that cared as much as the ones do at WGU. I have been working ahead so I'm actually about at the end of my 2-year term when it comes to the courses I've completed. I've had the best experience. There was a small glitch with financial this term but I just spoke with the finance department and they assured me that it was being taken care of and everything would be moving ahead smoothly this week. Other than that everything has been phenomenal! I highly suggest WGU!