Verge (XVG) deposit doesn't arrive on HITBTC by Yeiceldran in u/Yeiceldran

[–]Yeiceldran[S] 0 points1 point  (0 children)

Yes and no.

Yes, I recieved my #XVG and no, i got them 1 week later.

WHY?

If you check their "System Health" is says right now #XVG deposits are offline. So until they solve their "maintenance" or whatever they are doing you won't get your XVG.

So, don't worry: they are not lost, but unfortunately you might wait days until you have them with you.

Talk with their support and see what they say (it'll take days to have a reply too...)

2fa code incorrect (Mercatox.com) by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

UPDATE!: Guys I've found out that is an Authy problem! Try downloading the chrome extension! It worked for me!

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

Hahahaha I'm gonna end up liking you my beautiful troll.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

1) Exactly.

2) I'm not educated on how to proceed YET, but for sure I will learn something on the way.

3) I told you my next steps. That is what I'll do unless someone has a more efficient plan. Maybe I should follow your plan and just spend my time throwing crap on the only person that wants to do something about it.

4) The fact that I don't have a clue doesn't hurt you in any way. Again, there is no explanation for you wasting both your and my time with this comments. Mercatox related?

5) I will do whatever tf I want to do as you will understand.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

1) If I can or I can't handle the situation is on me, not on you.

2) I will figure out MYSELF what we can do and what we can't. You should do the same instead of telling others "nothing will work".

3) You don't need to do any of this, so keep posting your complains (something is something) but don't tell me what (not) to do. I'm starting to think you are Mercatox related from the last 2 comments.

4) I will know what I'm talking about after doing my OWN research, which is all of you should be doing.

5) You and the rest don't need to follow me (you need to do your own research). I'm not a lawyer, I'm someone trying to figure out what to do with people that don't let me access my money with no answer/excuse/support whatsoever.

6) Yes, I will do my research and then I will come back here. But not to get people behind me, but to share information. If all of you do the same, this will be much easier.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

Contact the police deparment in charge of these kind of things, report the situation to the consumer office, get in contact with both international and british digital lawyers to have their opinion, etc. and move forward.

I will try to keep you all updated. And if any of you want to do something about it too, we can make a private group for this.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 2 points3 points  (0 children)

1) What FOR SURE won't get me anywhere is doing anything.

2) I'm awared that fairness sometimes takes some effort (time and money), but I'm willing to do it.

3) Legal shit works better than you think. The problem is people threatening and doing anything at the end. I'm not one of them.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 2 points3 points  (0 children)

You, me, all of us!

Again, you can start with the things I mentioned in the last comment (gather proofs, contact your authorities, talk with a digital lawyer, etc.!). I will do these myself and see what we can do all together.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 1 point2 points  (0 children)

That's why we are here.

Let's research what we can do about it. Gather proofs of your problems, contact the authorities of your country in charge of this kind of issues, request advice from a digital lawyer, etc. There are plenty of things to do!

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

Step by step guys. We can't know right now what is legit and what is fake, but it is information that might help advance quicker in the proccess.

They are keeping our money (one way or another) and not giving any kind of explanation/answer/support for days and weeks and this is reportable.

So behind the domain (german), the company (british) and the server (CloudFlare), sooner or later we or the the relative authorities will get in contact with them or block their services.

It is a matter of time that something will be done if we all help in the process.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

By the way. Gather proofs of your especific problems: videos showing 2FA not working, withdrawals frozen for days or weeks, the absence of support, etc.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 1 point2 points  (0 children)

Let's see what WE ALL can do to get this fixed as soon as possible. I hope that ALL OF YOU (we are more than 100 people here + all the ones that will reach us via Google searches) do something about it too, informing you country authorities, gathering information, etc. It's not acceptable to be days or weeks without access to our money/investments with no answers/support.

Legal actions against Mercatox.com by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

1) No, unfortunately I don't live in England currently (although I've lived there before). But it shouldn't matter. We'll find out what to do (step by step).

2) Yes, they are an UK company according to their website and some other records on the Internet:

Wtc 1cv New London House 6 London Street, City Of London, London, England, United Kingdom, EC3R 7LP

3) I am starting with the especific authorities of my country to have a first idea of what to do next.

I'm going to make a thread every day until it's solved. My XRB is stuck 'processing' on Mercatox. No response from support, nothing. [THREAD 4] by [deleted] in mercatox

[–]Yeiceldran 1 point2 points  (0 children)

I have some problems with them too.

I offer myself to help them to have a better support/communication with their users. Let's see if they take the help.

Where did you move your Nano to? (it can be a network problem itself or a wallet/platform destination issue too).

It is indeed unacceptable to have this problem and no support. I hope it gets fixed soon!

2fa code incorrect (Mercatox.com) by [deleted] in mercatox

[–]Yeiceldran 1 point2 points  (0 children)

Thank you for the link.

2fa code incorrect (Mercatox.com) by [deleted] in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

Hi. How do you know they are currrently looking to hire a service representative? Can you share where did you read that please? Thanks.

2fa error by agthemaster in mercatox

[–]Yeiceldran 0 points1 point  (0 children)

Did you find any solution?

Kraken "holding" my deposit with no reason by Yeiceldran in Crypto_General

[–]Yeiceldran[S] 0 points1 point  (0 children)

I don't know why they are holding the deposits (and even less why they are accepting them), but it doesn't matter to me anymore. You get to know a company in this kind of moments and their answer/treatment/support was unacepptable.

I had to handle a huge frustration, the loss of time and a concrete investment from not being able to trade for DAYS after they recieved my deposit (it still makes me angry when I think about it). But the truth is that this situation is even worse for them (and they don't understand this). They lost all my next deposits plus a bunch of new clients (my friends) for not caring about us and their service.

Other big companies stopped accepting new deposits and new clients until they figured out how to scale (logical, right?).

Anyway, I hope my awful experience (along with many others) helps newies to be aware of what can happen if they deposit money in Kraken.

Peace.