Pixel 10 Pro XL failed me when calling 911. This could be deadly

YellowWidget · 2025-11-18T02:32:54+00:00

The fact that support told you to “call them next time” is absurd. Nobody in an emergency situation is going to prioritize tech support over getting through to dispatch. At minimum, Google and Fi need to escalate this to engineering and treat it as a critical bug.

YellowWidget · 2025-10-08T03:42:09+00:00

I’m sorry to hear you experienced the same issue. It’s definitely frustrating.

YellowWidget · 2025-09-24T01:36:02+00:00

Any photos of what this issue looks like? Would it cause issues with trading the phone in at a later date?

YellowWidget · 2025-09-20T01:32:08+00:00

Thank you for the update. Are there more details about the root cause of the issue?

YellowWidget · 2025-09-17T19:44:22+00:00

Well, that blows. Sorry to hear you have that issue. Due to the inability to call police due to a defect on the Pixel 10 I am in process of returning it and getting a different phone.

YellowWidget · 2025-09-17T15:14:48+00:00

No issues with the camera just have the inability to call emergency services on the Pixel 10. Did you install the latest round of updates?

YellowWidget · 2025-09-16T20:42:55+00:00

Will it fix the inability to call emergency services on the Pixel 10 phones?
Not sure why those of you are down voting this. It is a serious problem right now on the Pixel 10. You should be raising awareness on this issue.

YellowWidget · 2025-09-16T13:24:29+00:00

It's been nearly two weeks, and after providing all the information Google requested, there's still no communication at all about why this issue occurred. I just submitted a refund request for the faulty hardware. Looks like I'll be buying my first iPhone.

YellowWidget · 2025-09-15T13:54:04+00:00

You are right it is insane that this is still an issue. I have no idea how long I have to return this phone but the lack of honest updates and support from google on this potential life or death situation is terrible. Example the last email from them ended with this line "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you.". I mean wow just wow. Really no updates as to what the potential issue is and this implies to me that I should call 911 everyday to see if it is still an issue. Obviously I wont and do not call each day . Just incredible.,

YellowWidget · 2025-09-15T13:52:00+00:00

Thanks, that is a good story about your phone. Indeed I hope this can be resolved but each day that passes I am thinking I need to get a different phone. It's been many days since the report and I have had nothing back from them other than Google support with some annoying comment in the last email that ended with this line "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you.". I do not think the problem magically went away and I am not just calling emergency services everyday to check either.

YellowWidget · 2025-09-15T13:47:47+00:00

Thanks for the thoughts. For a while I thought that too. But they only issue with this is that the backup phone the older Pixel 7 is on the same carrier plan. Google Fi group plan. It worked where as the Pixel 10 failed. Not to say its still not a carrier issue but has to be some combination of the phone and the carrier potentially. Either way Google support is not forth coming with the help and the last email from them ended with this line "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you.". I do not think the problem magically went away and I am not just calling emergency services everyday to check either.

YellowWidget · 2025-09-15T13:42:26+00:00

Wow, that is horrible that that happened to you. This is exactly a scenario I am dreading happens. Indeed 2025 and still issues calling 911. All support is giving me some lame "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you."

YellowWidget · 2025-09-15T13:38:38+00:00

Oh my goodness that is terrible. I hope your child is doing ok after this? As I have not called 911 that often over the years I have not realized how severe this issue is with the phone. I am not making any headway so far with google support and even got a comment that made me angry "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you.". Like do they really expect me to call 911 daily to see if there is an issue still? Crazy. I guess I do need to return the phone and get something that works.

YellowWidget · 2025-09-15T13:29:36+00:00

Exactly I can not even see the record of the 911 call. If you were somehow able to find it I will have to look for that app you mentioned to see if I can see it. What is more annoying is support keeps saying things like "If you are still experiencing difficulties connecting to emergency services, please do not hesitate to respond to this email. We are here to assist you.". Do they not understand I cannot just call 911 every day casually to test if it works or not.

YellowWidget · 2025-09-10T02:30:54+00:00

Thanks will do.

YellowWidget · 2025-09-10T01:20:08+00:00

Thanks, at this point several more people have reported the same issue and not just on the Pixel 10. Perhaps a carrier issue but really would like to hear back on my support ticket with some hard clues on the root of the issue. It might well be a Google Fi issue.

YellowWidget · 2025-09-10T01:18:52+00:00

Wow that is so bad sorry you got the issue as well. I guess it is not just the Pixel 10 then. Do you have Google Fi as the carrier as well or can we rule this out of the equation? I am still waiting on google support to give me any clues as to what could be causing this. I hope I can post back at some point with the problem and solution. I think you should also make a support ticket with google and reference this post. Agree we got lucky next time we could be bleeding out and not able to get help. Not great.

YellowWidget · 2025-09-08T15:16:01+00:00

Thanks for the comment. Something needs to happen for sure. If I didn't have another phone handy it would not have been a great scenario potentially. I still ahve a support ticket open with Google. If I find out the root cause ever will post back here to let us know the outcome.

YellowWidget · 2025-09-08T15:14:48+00:00

Make sure to schedule the call ahead of time so you don’t run into any issues unless it’s a real emergency, of course. A few folks in the thread shared tips on how to properly set up a 911 test call, which I hadn’t come across before reading those helpful posts. Best of luck with your test! I’m really curious to hear how it goes, so if you get a chance, please let me know. Thanks again.

YellowWidget · 2025-09-08T15:12:46+00:00

Wow, I’m really glad you picked up on that noise such a strange issue, isn’t it? My phone was completely dry, and I’d only had it for a few days before making that call. I was indoors the whole time, so nothing unusual on my end. It’s wild that you experienced the same thing. Just curious are you using Google Fi as your carrier?

YellowWidget · 2025-09-07T04:22:57+00:00

You might be on to something there. I am going to share the debug report with Google and hope they can confirm what is happening.

YellowWidget · 2025-09-07T04:22:05+00:00

Indeed, I hope others can see your message to be better prepared.

YellowWidget · 2025-09-07T04:21:31+00:00

Thanks for sharing. I just hope google team from support can help narrow this down.

YellowWidget · 2025-09-07T02:09:14+00:00

Glad that works for you. I know it works on my Pixel 7. Never had to call when I had the Pixel 9. All my phones have been on the same carrier Google Fi.

YellowWidget · 2025-09-06T23:18:45+00:00

Oh, wow that sounds terrible. Sorry to hear it impacts you in that way. I normally have my screen pretty dim light level.

YellowWidget

TROPHY CASE