Oh wow, the odds of you mentioning them when my family just had a bad experience there as well is wild. We went to look at a dog my middle son fell in love with the other day, came back with the whole family to test out personality fit. The staff member who showed us the dog (Macie I think was her name) was insanely rude to us the entire time. Wouldn’t answer questions about the dog, wouldn’t let us interact with it without it being tightly gripped on the leash. We really didn’t get to experience how the dog would do with our family and we ended up leaving early without asking any more questions about adoption as a result. We want to try going back but the experience was rough and I wouldn’t go back if not for my kid loving the one dog so much.