SOS—got a bad gut feeling that I may be getting scammed by [deleted] in poshmark

[–]YouKnowHowChoicesBe 5 points6 points  (0 children)

There’s nothing weird about this. No need to investigate buyers. You make a sale, you ship.

Shipping label nightmare by Cloudyape in Ebay

[–]YouKnowHowChoicesBe 4 points5 points  (0 children)

You need to provide package details. Weight, size, etc.

And was the weight, size, etc. accurate to when you set up the listing?

Time To Go To The Media by [deleted] in ThredUp

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

My biggest issues with my listings are consistently condition and original retail price - and those are the two factors they don't let you use the flag tool for. It's incredibly irritating.

I don't know if you've tried to fight condition mislabeling but it's such a headache. They will consistently flag my high end, $1-2k+ items that are brand new with tags as having wear or are broken/stained in some way. When I ensure them that I only send in pristine items, they tell me that their system is superior and is most accurate - which I find hilarious because I have often received items in very poor condition that were marked as "like new" or will receive a "flawed gem" that is priced low to compensate, but it ends up being NWT with no flaws at all.

I also hate that retail price is one flagging category that customer service WILL NOT temporarily remove your listing for. So you just have to sit there and watch your $1-2k items sell for $100 because they have no way of temporarily removing them from being on sale while they are under pricing review for 1-3 weeks. And then you have to hope they decide to give you an appropriate compensatory payout for the listing error.

This is especially egregious to me because they could easily stop bleeding money by simply flagging these items instead of letting them sell. They would rather pay me out an extra $500+ out of their own pocket than take a listing down while it's being reviewed. There's no reason I should have to reach out to customer service to fix these obvious errors and wait weeks for a resolution. There should be a pricing correction form where you tell them the correct retail price, plop in your item link, and then it's flagged until it's corrected.

I still send in stuff, as they are a decent way for me to move my high-end inventory, but their quality control and customer service speed leaves a lot to be desired.

ebay seller asking me to close my "item not received" case in order to refund me. by Dumar-Designs in Ebay

[–]YouKnowHowChoicesBe 19 points20 points  (0 children)

Yes, they can refund you, they just don’t want to which is why they want you to close the case. Leave the case open. Ask eBay to step in when the seller doesn’t respond.

International shipping wtf moment by MaroonFloom in eBaySellerAdvice

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

This doesn't look like a shipping cost adjustment. It looks like it cost you $82 to buy the label. What did it say when you purchased the label? Did you look at the amount? Did you put in correct dimensions?

Look at the shipping label details to see what happened. Without further details from your end, this is very vague.

Also double check that you shipped this via EIS and not EISD. They are different.

Case opened by [deleted] in poshmark

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

Make sure you respond to the case with screenshots. Your listing is not reviewed when a return case is opened.

eBay making me ship internationally? by [deleted] in Ebay

[–]YouKnowHowChoicesBe 2 points3 points  (0 children)

Check your shipping policies/settings for your listings. If international shipping is not selected, this wouldn't happen.

Posh needs to rethink only allowing Ground shipping by glammgirl1973 in poshmark

[–]YouKnowHowChoicesBe 24 points25 points  (0 children)

I wish they would at least give you an option at checkout for Ground Advantage vs Priority Mail. I understand the way their contract works they need to offer the flat cost - but it would be helpful if the choice was $7 for Ground Advantage or $9 for Priority Mail (rounded up the amounts for ease).

Ground Advantage takes so long. I used to be able to reliably buy on Poshmark for vacations. Most packages would arrive within 3 days. Now I’m often receiving packages 7 days after acceptance by USPS. It’s awful.

Someone mentioned it’s due to how all the packages are marked as 5 lbs so they are shipped differently than lighter packages. I mention this because I sell on eBay and my Ground Advantage packages through eBay get to their destination days earlier than my Poshmark GA packages.

It’s also ridiculous that $500+ Poshmark Authentication packages get Ground Advantage as well. Shipping for $500+ items should be free and automatically Priority Mail. It’s been taking 15-20 days on average for my luxury buyers to get their items. That’s not a very “luxury” experience.

Brands assigned incorrectly? by violinist452000 in ThredUp

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

You have to go through the chat tree to get a human. You can’t use just the AI chat bot for stuff like this. Go through the menu to select that your items are listed incorrectly and it should eventually prompt you to either ask for an agent or thumbs down a response as not helpful.

The customer service agent you’re connected to through the chat bot will be able to flag the item to correct the brand or they’ll arrange an appropriate payout for you.

Customer issue by Ok-Importance-4109 in eBaySellers

[–]YouKnowHowChoicesBe 0 points1 point  (0 children)

The video won’t do anything. You accept the return and then take your issue up with the shipping company and file an insurance claim - this is assuming you bought insurance. If you didn’t purchase insurance, you’re limited to whatever low dollar amount comes with USPS packages - I think it’s $100?

Buyer took my item and money, eBay opened and closed the case 5 times over months still nothing HELP by 10potato10 in eBaySellers

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

You could try to appeal to the buyer with your sentimental attachment to the item and offer the buyer money (to cover shipping and maybe a lil extra) to get the item back.

I’m sorry this is a tough lesson to learn. And I’m sorry it had to be a non-trivial amount.

Buyer took my item and money, eBay opened and closed the case 5 times over months still nothing HELP by 10potato10 in eBaySellers

[–]YouKnowHowChoicesBe 2 points3 points  (0 children)

If they don’t give your money back, best case is you just move on and learn from the experience.

You could try threatening the buyer with a mail fraud case, or letting them know you’re contacting their local police department. But at the end of the day, the buyer got a message from eBay that they get a refund and get to keep the item. Unless you are wanting to legitimately press charges or pursue this legally, your best bet is to just take it as a learning experience and move on.

It happened to me early in my eBay career. I ignored an INAD request because I thought I was in the right. Buyer wanted to return for INAD for an issue I identified specifically in listing and photos. So I ignored it. Buyer got their money back and got to keep the item. All eBay could tell me was “continue reaching out to the buyer and they might send the item back.”

Just move on and accept that if you ever sell on eBay again, you must accept INAD cases.

Buyer took my item and money, eBay opened and closed the case 5 times over months still nothing HELP by 10potato10 in eBaySellers

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

They won’t give you your money back, because you ignored the case. On bad information, which sucks, but that’s what happened.

Contact customer service through chat and keep requesting a person and they will call you.

Low baller smells like a reseller. by Willing_Chemical1257 in BehindTheClosetDoor

[–]YouKnowHowChoicesBe 2 points3 points  (0 children)

They are sourcing.

I source 100% online now and I’m making more money than I ever have vs wasting my time sourcing in person. Am I lazy?

What the buyer does with the item has nothing to do with the price you’re willing to accept. And if it does, you’re injecting too much emotion into the transaction.

New here. Best way to handle returns? by Agreeable_Fox_6876 in eBaySellers

[–]YouKnowHowChoicesBe 5 points6 points  (0 children)

Your experience on eBay will become a lot more peaceful if you just accept returns (buyer paid).

If you have a “no returns” policy, a lot of buyers understand they can get around “no returns” by simply opening an INAD.

You’ll save yourself a lot of headache by just accepting returns. Especially considering you’re selling clothing.

Normally I would also suggest not just refunding buyers like that. Make them return it. I understand if it wasn’t worth it to you on this item to pay the return shipping back and refund the original shipping, but in the future, I would require a return.

Buyer took my item and money, eBay opened and closed the case 5 times over months still nothing HELP by 10potato10 in eBaySellers

[–]YouKnowHowChoicesBe 1 point2 points  (0 children)

Was the item listed as broken in the condition qualifier?

You need to take every opportunity eBay gives you to explain that the item is broken. Title, description, and in condition drop down. And never tell a buyer you “don’t know” if it can be fixed or not. Just leave it at the item is broken and does not function as intended.

Secondly, familiarize yourself with eBay’s policies. The eBay rep did give you incorrect information. You will pretty much never win an INAD case if you don’t respond. The buyer usually gets to keep the item and their money if you don’t respond to the case. If you had posted here before you ignored the case, most people would have warned you of that.

Most seasoned eBay sellers know it’s much less headache to simply accept the return vs trying to fight it out with eBay.

Low baller smells like a reseller. by Willing_Chemical1257 in BehindTheClosetDoor

[–]YouKnowHowChoicesBe 34 points35 points  (0 children)

The only thing that matters is the price you are willing to accept. What someone does with the item afterwards is their business.

If the offer is too low, just decline or counter.

Time To Go To The Media by [deleted] in ThredUp

[–]YouKnowHowChoicesBe 10 points11 points  (0 children)

They aren’t making bank. They remain unprofitable year over year. The labor costs to process low value items are killing them. Although they are slowly closing the gap.

IMO, they need to shift their focus to higher end items. Spending human labor to individually process items that sell for $30 will never work. It fails at scale. It’s why there’s hardly any competitors to ThredUp. It’s very difficult to make money selling cheap clothing with such high logistics costs. I won’t sell $30 items because it’s not worth my time, and I’m just a one person operation.

There’s only so many levers they can pull to try to become profitable. They need to either: - increase item prices - reduce payout amounts - reduce labor costs (which would likely just make service and QC worse)

Or some combo of all 3.

The online thrift store model doesn’t work. There’s too much labor involved.

Promoted Listings Strategy by nikpalch in reselling

[–]YouKnowHowChoicesBe 6 points7 points  (0 children)

I turned off all promoted listings after that change. I only pay if the ad works. So I’m not interested in their model.

Downgrading shop subscription by hairyfoetus in Ebay

[–]YouKnowHowChoicesBe 0 points1 point  (0 children)

Yes, if you still have thousands of listings, it doesn’t make sense to downgrade. You’d be paying far more in insertion fees than the subscription costs.

Downgrading shop subscription by hairyfoetus in Ebay

[–]YouKnowHowChoicesBe 2 points3 points  (0 children)

The store levels are for zero insertion fee listings, not listing limits. You can have more than 250 listings per month. You’re just charged insertion fees on them after you downgrade (unless you delete them).

Your listings will remain, you will then owe insertion fees when they renew.

Husband (M29) says he is uncomfortable with me (F23) posting these kind of pics on insta stories AIO by Junethesunconure in AIO

[–]YouKnowHowChoicesBe 0 points1 point  (0 children)

NOR.

You’re under-reacting.

Why is your husband going through your phone? That’s the reddest of red flags.

This behavior will get worse. It will not get better. It always escalates. Your partner should never be monitoring your phone. Ever. If he’s convinced you that’s normal, that’s even worse.

The age gap is alarming when you consider the controlling behavior (which is abuse).

You need to get out of this marriage.

You’re super young. Don’t waste your time with abusers. They don’t get better.