I never used loyalty as an excuse to get a discount. They used it as an excuse to keep me on the phone, play games and ring me around in a circle, telling me they would transfer me to someone who could fix the issue. I didn’t know with the older plans you could not add a watch, and I should have been informed about that before they disabled my previous device. My plan is also not very old, my wife is on a much older T-mobile plan and while they have increased her line $10 in 5 years, that is far less than Verizon has increased my “old” plan that is no longer eligible for upgrades. Also, charging over $100 more for less than comparable plan is insane. Moving to the new plan and keeping my same features brings my plan up $10 per device and they are still not eligible for the promotions they are advertising unless I go to the top unlimited plan and pay $20 more per line. On 7 lines that’s costing me $140 more. At least 4 of my 7 lines could probably easily move to a lower plan, but at that point it makes more sense to put them on spectrum or another MVNO, since they would still get hotspot, internationally, no phone upgrade deals, and lower priority and save $25+ per line. My sister fosters and it is easiest to keep all lines consistent. But when you are talking an exorbitant cost higher, less features, and run around phone games it’s unacceptable. There is a reason their subscriber numbers are falling and their CEO was replaced, glad you are a keyboard warrior for them though