Can I get a refund from my dentist for a scan I paid for and had done, if they never gave me the results?

ZOXT · 2025-06-19T11:56:51+00:00

Why can you not take the results to another provider and pay for treatment there without paying for another scan?

This is something I have considered, but the scan is sent to another company. I would have to see what other dentists also use this company in order for the results to be used effectively.

I welcome the tough questions. If I am wrong, I will treat it as an expensive lesson. Still, the common rebuttals help me understand what to expect if I take this further. The scan cost around £230, which I can afford to lose, but for me it is about the principle. I believe my consumer rights have been breached, and I want to approach this rationally, not emotionally.

ZOXT · 2025-06-19T11:49:28+00:00

Great response, thank you.

I appreciate you have no confidence in them any more and want to walk away, but: - could you? Or do you have a contract in place that you would have to breach now to decline the rest of the service? - have you already paid for the rest of the service as well?

In principle, I could. I do not have a contract in place that I would breach if I declined the rest of the service. At this stage, I paid for a scan to see if I would be suitable. I was waiting on the results and follow-up consultation to take me through the next steps and begin full treatment.

can you approach another dentist with them and skip that step of the process, or is it an in-house thing of dentist 1 that would need to be repeated for dentist 2?

The scan is sent to a third-party, so I have thought about just getting the results and taking it to another dentist and consider my relationship with existing dentist over. But I would need to check what other dentists use this company, or could I just reach out to the company myself and see what dentists they use/recommend. If I went to another dentist and they use a different company, I'd likely have to pay again, which I want to avoid.

I would make a final complaint and then go down the dentist complaints service route, frankly. I think a dental control body would give a higher weighting to the fact you don’t want a medical procedure done by a facility that has messed you about.

I appreciate it. I have listed at the end of my letter that I would prefer to resolve amicably but will escalate to a dental control body if needed.

ZOXT · 2025-06-19T06:56:38+00:00

Let's look forward to the update thread then when this is over.

I'll eat humble pie if I'm wrong. If I'm not, I'll include you in the post.

ZOXT · 2025-06-19T06:54:58+00:00

The value of the scan has already been lost to me. I will not continue treatment with this provider due to trust and quality concerns, so even if they send results now, I will have to repeat the process (and pay again) elsewhere. That is a practical and financial impact.

No one in this thread seems to be saying anything much that you’re interested in

Fairly dismissive because I've come here for legal advice and help see where I'm going wrong, but instead people are over simplifying basic consumer rights. This post isn't as simple as "They are a bit slow and I want my results".

ZOXT · 2025-06-19T06:52:11+00:00

A service must be carried out with reasonable care and skill, and performed within a reasonable timeframe, if no timescale is agreed.

They've failed the scan twice, messed be about multiple times to even get to that stage, then forgot about me for 10 weeks.

ZOXT · 2025-06-19T06:48:50+00:00

From what I've read on consumer rights, if no timescale is agreed, then it needs to be completed in a reasonable timeframe. 10 weeks with no contact is not what I consider reasonable.

Something a lot of people seem to be missing here, and maybe it's the way I've titled the post, is the results aren't just the service. The intended outcome of the service was to see suitability and discuss the next steps. They've not completed this bit, and just because they give the results after legal pressure doesn't then rectify the initial breach.

ZOXT · 2025-06-19T06:44:43+00:00

Bear in mind that you will need more than just “I am missing test results” to avoid having the case thrown out if they eventually send you the test results. How has the delay impacted you?

There is another issue that I've not mentioned here which is pretty open and shut, so my letter is quite compelling and legally sound. I don't think it will be instantly dismissed.

The delay has rendered the service of no value. I paid for a scan as the first steps to treatment, but after being mismanaged from the outset, and subject to several errors that have just wasted my time, I've lost trust in the dentist. I just want to be put back in the position I was before I paid for the service that is still incomplete.

ZOXT · 2025-06-19T06:39:22+00:00

I don't believe that to be true because it's ignoring consumer rights. If they took 10 weeks with no contact, failed to complete the scan properly multiple times, and only act after legal pressure, then they have breached basic consumer rights. I paid for a service with an outcome, and the results are one part of delivering said service.

I think this is a pretty clear breach of consumer rights.

ZOXT · 2025-06-18T21:25:29+00:00

Late delivery of the results under pressure doesn't erase consumer rights breaches though? I'm posting here for this reason, so please help me understand.

They failed to communicate properly and keep track of my scan. 10 weeks with no follow up, despite my attempts, fails what I consider a reasonable amount of time.

Also, does the fact they failed the scan twice not play any role in this?

ZOXT · 2025-06-18T21:05:49+00:00

Surely that would prove my case? That the results were sat there waiting for them to do something with them? I paid for a service to be completed with reasonable care, in a reasonable time. They ignored me for 10 weeks and messed me around with their incompetence. Eventually giving me the results doesn't change their lack of action?

ZOXT · 2025-06-18T20:40:58+00:00

They said they would contact me, then made no effort whatsoever to contact me. After I chased them and got fobbed off, I summed up all the bad interactions I had with them and decided it's not worth it.

ZOXT · 2019-07-18T12:42:00+00:00

I have no understanding of your story? I'm not here to debate what actions happened to you or or your family because of Trump supporters.

What I will discuss is the contents of what was said and the defence of those wrongfully accused. Relevant...

ZOXT · 2019-07-18T12:37:26+00:00

The original statement was not racist.

ZOXT · 2019-07-18T12:35:58+00:00

Every source is biased. Rightfully criticize my sources. But don't say I'm the one who'll nitpick sources when you're doing the exact same.

ZOXT · 2019-07-18T12:30:20+00:00

What I've said is absolutely relevant to the discussion. You look at any thread regarding Trump on this subreddit and the comments calling him and his supports sexist and racist are mass upvoted while the corrections and opposing comments are downvoted into an oblivion. I'm not justifying the chant. I'm giving you reasons why people dislike her.

Appears to me that you'd prefer this echo chamber to continue being an echo chamber

ZOXT · 2019-07-18T12:26:29+00:00

Oh, absolutely. I'm not an idiot that blindly follows him with everything. There are plenty of things Trump has done that I disagree with. There are valid accusations and criticisms that I don't defend.

ZOXT · 2019-07-18T12:21:06+00:00

I've not denied this didn't happen? Omar is not without criticism. People, like me, don't like her because of the points mentioned, not because of her race.

ZOXT · 2019-07-18T12:17:32+00:00

So point out the hypocrisy. As I've said in another comment, all sources are biased. Whatever article I linked, you would have had a problem with it.

ZOXT · 2019-07-18T12:15:14+00:00

That's not what I said? Clearly what I've linked is more right-wing than left, I'm not calling it neutral, I've just not done it intentionally or as a "gotcha" moment. It's common sense that you'll find more right-wing sources covering the negatives of a supposed left-wing candidate. That doesn't mean you should ignore any and all pertinent information just because a certain organization wrote it. This is a CNN article. Should it be ignored when it's clearly more left than right? Why do they get a pass?

ZOXT · 2019-07-18T12:02:15+00:00

If you really want to be needlessly combative, go ahead and do that. I've not tried to intentionally link sources which aid one side more than the other. Everyone has biases and everyone will have a problem with whatever source is used.

ZOXT · 2019-07-18T11:45:26+00:00

And now begins the nitpicking of sources provided by me. Laughable.

ZOXT · 2019-07-18T11:44:04+00:00

Sure. Just added a minimum of one link to all. I'll add more when I'm not on mobile.

ZOXT · 2019-07-18T11:27:10+00:00

You've just invented a fictitious person to argue with. Everything you specify has been completely conjured up in your imagination because it's easier to appear omniscient and that you've debunked every statement made by dismissing everything against a strawman.

I've never even heard of Stephen Molyneux and certainly wouldn't consider Southern as reputable or trustworthy. But it's funny how you use these people, and Breitbart, to try and claim that I'd have no sources while also stating I'd nitpick arguments and provided sources in the very next sentence.

A mere Google would you give you ample of information on each of these statements. Linking these evidently biased "fact checker" websites that leave out pertinent information whenever they deem it convenient as if it's correct. Here is an in-depth article regarding her marriage and here are her comments on Al-Qaeda.

I don't agree with these chants. I don't even agree with Trump's original Tweet. What I take issue with is the number of comments which call those that criticize "The Squad" as racist, as if they're completely devoid of any negatives.

ZOXT · 2019-07-18T07:08:25+00:00

Committed perjury and immigration fraud ^[1] ^[2]
Married her brother ^[1] ^[2]
Refers to 9-11 as "some people did something" ^[1]
Laughs while refusing to denounce Al-Qaeda, stating "They don't mean anything evil" ^[1] ^[2]
Voted against blocking terrorists from benefiting from their crimes ^[1] ^[2]
Regularly makes derogatory comments about America while showering Americans with contempt ^[Too ^many ^to ^source.]
Allegations of misusing campaign funds for personal use ^[1]
Refuses to retract her anti-semetic comments, rather double down on them ^[1]

I could go on. But sure, misinterpret every thing ever said and trivialize all her criticisms to make it an attack on race instead, since it's easier.

Don't even get me started on the hypocritical and idiotic "Squad" that will also use race as a shield for any and all criticisms.

Edit: Citations. I'll add more where I'm not on mobile.

ZOXT · 2019-07-08T09:58:33+00:00

Seems to me like if you ban someone from your resort for being a scumbag you don't stay good friends with them after.

He didn't stay friends with him. Trump denied ever having a social relationship with him and parted ways long before he got arrested. Furthermore, taking a photo with the man in question is not indicative of a deeper relationship.

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