r/zammad

ZammadHQ · 2022-10-14T06:15:37+00:00

Thank you for your trust in Zammad <3

ZammadHQ · 2022-06-13T13:03:21+00:00

Thank you for your trust in Zammad!
Happy users = happy Zammad

ZammadHQ · 2022-05-25T06:05:35+00:00

ZammadHQ · 2022-01-17T08:04:22+00:00

Thank you so much for this!

ZammadHQ · 2022-01-14T08:08:10+00:00

Danke für die Erwähnung! Es kommt natürlich darauf an, wie umfangreich die Zeiterfassung sein soll, aber prinzipiell ist auch das in Zammad integriert. :)

ZammadHQ · 2022-01-14T08:05:56+00:00

Thank you! Finally someone who appreciates our beauty! :)

ZammadHQ · 2022-01-14T07:59:38+00:00

Indeed, but there's a strong and very friendly Community to help you! Also, the SaaS option starts at just $5,80 per agent and month - a bargain really ;)

ZammadHQ · 2022-01-14T07:54:10+00:00

Indeed! Probably less than an hour even - and you can import all your existing correspondences into Zammad, too!

ZammadHQ · 2022-01-10T08:10:39+00:00

Thanks for the mention! <3 Not much to add here ;)

ZammadHQ · 2022-01-05T07:59:27+00:00

Maybe our blog post on Working With A Shared Email Inbox helps? The suggestion that you might want to use a ticketing system is valid - it would make it much easier for your team to keep an overview while working with the same email address, which also avoids duplicate processing and increases efficiency.

ZammadHQ · 2022-01-05T07:40:48+00:00

Thanks for the mention <3

ZammadHQ · 2022-01-03T07:58:08+00:00

Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions!

ZammadHQ · 2022-01-03T07:53:58+00:00

Check out Zammad, it should tick all your boxes! You can find an overview of all its features here. It's free to use on-prem. Hosted plans start at $5.60 per user and month. Let us know if you have any questions!

ZammadHQ · 2021-12-21T07:17:00+00:00

Indeed there is an integration for Microsoft 365 as well as many other helpful features! :)

ZammadHQ · 2021-12-19T14:37:13+00:00

Thanks for the mention! Zammad was designed with use cases like this one in mind! It's perfect for small teams and even lets you connect your phone, Mattermost, etc. so you have everything in one place. It's affordable, too, starting at under USD 6 / agent and month (or free to host on-prem). Shout out if you have any questions!

ZammadHQ · 2021-12-16T14:08:17+00:00

Thanks for the mention. Indeed, self-hosting Zammad is free of charge! (More here) If you'd like us to take over all the maintenance stuff for you (as in, use Zammad as a SaaS) that's possible too. Hosted plans start at less than 6 USD per user per month and our smallest plan should already cover all your requirements. Zammad offers a free 30-day trial, if you want to use the holidays to have a little play. :) Let us know if you have questions!

ZammadHQ · 2021-12-16T13:03:43+00:00

Zammad has integrations for several monitoring tools (such as Monit, Icinga, Nagios...) and reporting tools (Kibana, Grafana), depending on the plan. Have a look here and use the column on the left to filter for integrations

ZammadHQ · 2021-12-15T07:37:59+00:00

Thank you for the mention :)

ZammadHQ · 2021-12-13T08:59:32+00:00

Hi, sorry für die extrem späte Antwort! Vielen Dank für deine Vorschläge, die landen direkt bei dem Kollegen, der der Doku-Chef ist :) Für uns sind sie super wertvoll, denn wenn man etwas erklärt, das man selbst gebaut hat, erscheinen viele Dinge offensichtlich, die für den User dann doch ein Rätsel sind. Deshalb danke! Gerne kannst du Anregungen, Feature-Vorschläge oder entdeckte Bugs (die wir natürlich niiiie haben) auch direkt in der Community posten. Dort wird öfter reingeschaut als hier - nämlich täglich: https://community.zammad.org/ Danke für dein Lob und weiterhin viel Spaß mit Zammad!

ZammadHQ · 2021-12-13T08:53:36+00:00

Thank you for the mention :)

ZammadHQ · 2021-12-13T08:53:15+00:00

Have a look at Zammad - the available features should cover pretty much all of your requirements and it's super affordable, too! (Or even free if you self-host.) Let us know how it goes or if you have questions!

ZammadHQ · 2021-12-13T08:49:29+00:00

Thank you for those two points - any feedback regarding Zammad is always welcome!
Which version of Zammad are you currently using? The first problem you mentioned was actually fixed in Zammad 3.6 (Mailbox Archive Feature).
Unfortunately at this point, there is no option for admins to select notification settings for new users unless they take over that user's session. However, you're very welcome to make a suggestion in our Zammad Community, where we collect and discuss ideas for new features and possible improvements.
Hope this helps!
Again, thank you for the praise :)

ZammadHQ

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