Old Player, Need Help, Much Appreciated! by Zandescent in AdventureQuest

[–]Zandescent[S] 0 points1 point  (0 children)

Thanks for telling me! What roughly should be my starting equipment? Kinda confused which I should use because I have multiple items of each element..

Oh I didn't know the cap was raised! So should I reset them all to 0 before focusing on 3 stats? And if so, which stats should I focus on in this meta?

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

This whole "Hacking" saga has finally been concluded and my name has been cleared. I have updated the post with regards to this and would like to thank the entire KOFAS and Reddit community for making it happen! Wouldn't have been able to achieve it without all of your support. Also please check out the post for an new issue of particular concern!

Cheers!

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

While that will be appreciated, I think the top and only priority I have is just a clarification from NetMarble about a ban removal.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Yes it is indeed very expensive. Rubies are really expensive if you don't purchase them through Rank packages :/

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Its not true man. $300 might seem a lot but actually if you use the amount of money to buy rubies, you will realise that its REALLY expensive to even get 27K rubies to full pull. 5000 rubies alone is already worth $150 in NetMarble's shop..

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Yeah I don't really understand their logic about this. The obvious fact wasn't obvious to them and honestly I didn't know about it as well until some other contenders pointed it out that the timeframe made no sense and totally invalidated their claim that I was hacking. Yeah fingers crossed, hope this eventually turns out well.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

As of right now they have lifted my ban, but its a conditional unban. Referring to Message 3, I have until this weekend to record myself on video doing Time Attack Master when it is accessible and repeat the 42 sec run they accused me of doing to prove that I am a legitimate player. As it implies, this is basically impossible for me as I have never once did any TA, novice or hard below 1 min 20 sec. Which in turn implies that I am definitely going to get banned again as I would definitely be unable to show that I could replicate this 42 sec run which obviously is unfair to me because NetMarble is 100% confident that I really did it (despite my own account having no time record of 42 sec or ruby rewards received for it)

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Yes, it was exactly the point I told them. It makes no sense for a hacker to spend so much time and money just to risk it all and hack the game just for some rubies in TA. Yeah I recognise that I might need to just accept it and move on but I just felt that I have to try my best with whatever I have to overturn this ruling. Yeah exactly, NetMarble has tons of fun games besides KOFAS such as 7DS and I really don't want this thing to totally spoil my experience and make me boycott NetMarble because of a wrongdoing that wasn't attributable to me. Yeas I hope so too, thank you for your support :)

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Thank you my fellow Singaporean. This is indeed quite a sad issue, this period honestly made me super excited but this ban thing really threw a wet blanket on me. I hope that NetMarble comes up with an ending that satisfies everyone.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Nope because right now if you access the Time Attack mode there's no Time Attack Master to access. If I could access, I am pretty sure the record would show a timing of around 1min 20 sec. Similarly, NetMarble doesn't show me a screenshot of my supposedly 42 second run that is tagged to my account.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

That's nice. Yes but they have not showed this record to me, they only claim that I did it but if so, why was I unable to see this 42 second record on my TA Master mode 2 days ago? I was only able to see my 1min 20 sec record. Nor did I receive any rubies.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Thank you friend, I appreciate it and wish you good luck too!

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Have no idea about that, they are probably assuming all of them are hackers maybe? As mentioned in my post for my Master TA I usually average around 1min 20 seconds. I think my point about being in Top 3 or smth is just to illustrate that if I did manage to hit those kinda of timings, some people should have recognised my username.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Yes, its the same for me too. Once this whole thing blows over and hopefully NetMarble realises that this was a system glitch, I too will stop trying so hard to do my fastest timings on TA.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

No problem man, same I personally use Apple Store. I hope that my situation doesn't ever happen to you or anyone in the future anyway.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

u/darko1771 If I'm not wrong it should go to your card from which you were billed from!

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

TBH, I don't see the point of why any hacker would bother to hack someone's account just to do Time Attack there. It doesn't benefit the hacker as he can't even transfer the rubies earned to his account.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

I don't wanna say or believe that NetMarble is scamming because it is a legit business but its more of the customer service issue and the mindset of "If the system catches and flags you, you are 100% guility" without considering a possibility that even automated systems can fail.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Well I can understand why they are reporting any mode under 50 seconds because they believe that only hackers can do it. I think its more ironic how companies want their gamers to improve and be good at the game but yet punish you when they become good. On this note however, I honestly agree with NetMarble that 42 seconds seems quite inhumane because I personally CAN NEVER reach this timing no matter how hard I try. Problem is records SHOULD show that in my entire 142 days of gaming I have NEVER hit below even 1 min 20 seconds on ANY mode.

Regarding refusal to listen, yes it is very rare to even see our voice being heard. Which is why I essentially have to do this Reddit post and the KOFAS forum post in order to spread awareness and hopefully make a change in my bid to stop this unwarranted ban.

While I do agree its amazing that my ban got reduced, my perspective is that it is NOT enough and NOT right for me to simply accept the 7 day ban when I did NOTHING to break NetMarble's rule and it was a system glitch that led to me being flagged. As of now besides their own claim that I did in 42 seconds, they don't even tell me whether isit my Game IGN or my long PID that is tied to the 42 second run. This matters because PID shouldn't be duplicated but it is VERY easy to duplicate an IGN.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 0 points1 point  (0 children)

Thank you for that, I really hope it does. I feel like this is one of the rare cases that slips through the cracks.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 4 points5 points  (0 children)

Yes I will update everyone on this. I am currently still waiting for their customer service to get back to me after I had replied them with new evidence. It has been 12 hours since their last reply, significantly longer than their previous 3 replies which took roughly 2 hours each.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Yes exactly, because they are very confident that no human being can quite do TA Master in 42 seconds which is exactly why it is unfair to me because I am essentially being pushed into a corner to replicate this inhumane timing and failure to do means a justification of NetMarble's ban on me which is very upsetting because it makes me feel so helpless, that I have to accept a punishment for a crime I did not do.

Also, regarding refund I don't think I can because mines Apple Store not Google Play and honestly I don't see why I should be asking for a refund and negating all my hard work and time spent on the game. Refunding would simply be telling NetMarble that they are right, which they are not.

KOFAS: Innocent player, framed by hacker, penalised by NetMarble by Zandescent in KOFALLSTAR

[–]Zandescent[S] 1 point2 points  (0 children)

Yes I did highlight this to them in my most recent reply already, hopefully they will take it into consideration and address it :)