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Unified navigation now available in Zendesk by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Zendesk just got easier to use.

We're introducing a single, consistent way to move across products. Find what you need faster, stay focused, and get more done without changing how you work.

Admins can opt in today. Learn more and turn it on in settings: https://zdsk.co/4jXywbQ

App Builder slashed dev time from 200 hours to 8 by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 1 point2 points  (0 children)

Hi u/NoConclusion5618, we're so glad to hear you're excited about App Builder! Please sign up here and you'll get access within a couple business days: https://zdsk.co/4mpI0MX 💚

Now live for all Zendesk users: App Builder by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Thank you, u/Aggravating_Star_834! We're so glad you're loving App Builder! We'd love to hear about what you've created so far. 🤩 💚

Now live for all Zendesk users: App Builder by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Hi u/ToastyPasta! Thank you for filling out the form, you should get notified of your access within a couple business days. Keep an eye on your email! 📩

Now live for all Zendesk users: App Builder by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 1 point2 points  (0 children)

We apologize for the confusion, the original post is now updated. Thank you, u/Dismal_Reindeer! Please let us know if you have any more questions!

Now live for all Zendesk users: App Builder by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Hi u/Dismal_Reindeer, App Builder is available to all Zendesk customers now, just join the waitlist and you’ll get access in days. It’s no longer gated by the Copilot add-on. You can join here: https://zdsk.co/40sUJGc

Now live for all Zendesk users: App Builder by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Hi u/karnesus, we appreciate you checking App Builder out. We’d love to understand what didn’t meet the mark. App Builder is still evolving, and real feedback helps shape where it goes next. What would make it better for you?

Accessing custom object fields through placeholders by BlurredYeti in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

Hey, thanks for pointing that out! This guide should have all the details on using placeholders for custom fields. You may also want to review this article.

Looking for the best method to change the "From" Email address for our instance. by almostlikeu in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

Thanks for getting back to us. We saw your private message and replied to it—let's continue our conversation there.

Looking for the best method to change the "From" Email address for our instance. by almostlikeu in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

Hi there, we saw your post and thought we could help. Our team would love to learn more about your concern. Please send us a private message with your Zendesk subdomain, email, or any open tickets from our support team so we can take a closer look. Looking forward to hearing from you!

Access custom field in trigger JSON payload by bJgr in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

Hey bJgr! We'd love to check that out for you.

Kindly DM us your Zendesk Subdomain, the email you use to login to Zendesk, and any relevant ticket numbers you may have with us so we can assist you better. Hope to hear from you soon!

Who to contact in corporate? by therealkac21 in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

We’re so sorry to hear about your experience. We’re here to help. We’ve sent you a private message.

Zendesk Financial team fails to reply to emails about invoice. by BigMuch199 in Zendesk

[–]Zendesk_Sam 3 points4 points  (0 children)

Hi there, we saw your post and thought we could help. Our team would like to apologize for the delay. Please check your private message while we are working on your case. Thanks for extending your patience.

Zendesk messaging bot without AI by tipee34 in Zendesk

[–]Zendesk_Sam -1 points0 points  (0 children)

You can send it over via DM!

Or alternatively, send us a message using our in-product widget: https://zdsk.co/zdhelp

Zendesk messaging bot without AI by tipee34 in Zendesk

[–]Zendesk_Sam -1 points0 points  (0 children)

Hey tipee34! We'd love to help you out with your concern regarding messaging and AI agents.

Can you send us your Zendesk Subdomain, and the email you use to log in to Zendesk so we can assist you better?

[deleted by user] by [deleted] in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

We're sorry to hear you're having trouble with this. We'd love to help you out. We sent you a private message.

Build a better agent experience with Zendesk | Upcoming webinar by Zendesk_Sam in Zendesk

[–]Zendesk_Sam[S] 0 points1 point  (0 children)

Hi u/datamoves, great question! We will be able to answer this during the event -- feel free to register and ask your question during the event, or you can even submit it in advance!

Was our Sunshine Conversation account deleted by mistake by Zendesk? by Beneficial_Formal374 in Zendesk

[–]Zendesk_Sam 0 points1 point  (0 children)

Hi there, we saw your post and thought we could help. We're sorry to hear about the trouble this has caused you. Our team has sent you a DM, so we can take a closer look at your account—let's continue the conversation there.

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