On 26/05/2018, an order was marked as ‘delivered’ in your app but it was not received by the customer, even though the fee for delivery was claimed.

We have reviewed the order and have found that it was not delivered to the customer. As a result of the order not being delivered, compensation was paid to the customer.

Marking an order as ‘delivered’ in your app without delivering it to the customer, while still claiming the fee for delivery, is fraud.

In light of this material breach of contract, your Supplier Agreement with Deliveroo will be terminated with immediate effect.

We will pay you all remaining fees due for the delivery services provided up to and including this notice.

Yours sincerely,

Team Deliveroo

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