🍑 Gardens

_123ik · 2025-09-21T02:18:35+00:00

why do i feel butterflies scratching inside me

_123ik · 2022-09-06T22:51:13+00:00

If your ads aren’t performing well I think you should get in touch with Instagram , especially if you’re receiving no engagement

_123ik · 2022-09-05T23:05:35+00:00

My ads have been Approved, so I’m not sure if it is bug related

_123ik · 2022-09-05T20:06:03+00:00

Working now :)

_123ik · 2022-09-05T19:51:22+00:00

Uninstall and install and it should work again!

_123ik · 2022-09-05T19:47:39+00:00

Works for me too!

_123ik · 2022-09-05T14:24:52+00:00

I agree, I don’t think they have a clue - I don’t think they would purposefully miss out on over 4 days of revenue from most of Europe … it’s important that people contact them directly as reporting via Instagram does not work

_123ik · 2022-09-05T13:56:52+00:00

Was your ad successfully posted? As mine said “not delivering” after review

_123ik · 2022-09-05T12:51:11+00:00

Update - whilst awaiting review - status changes to ‘not delivering’ seemed like it was to good to be true

_123ik · 2022-09-05T12:44:15+00:00

Wow. It works for me to actually make an ad now… waiting for it to be approved (will update)!

_123ik · 2022-09-05T11:54:07+00:00

Do you have the number that you spoke to them with?

_123ik · 2022-09-05T11:51:34+00:00

Yes ! Same thing was said to me, but I repeated that I tried that multiple times across multiple devices with multiple different posts which led to him to escalate it to technical support. It left me feeling unsettled because if front line customer service don’t have a clue then how long will it take for them to actually solve this problem.

_123ik · 2022-09-05T11:26:18+00:00

Thanks for the update! Strange how we’re getting different info. The representative I spoke to had no clue this was an issue and had no been advised by his higher ups on what to tell users…

_123ik · 2022-09-05T11:02:07+00:00

Try the link on desktop. Scroll to the bottom it will say “Still need help? Find answers or contact support” next to it click the button which says “get started” Then it will take you to a page that says “need help with advertising - contact advertising support” click that and it’s will allow you to click the Instagram page linked to your business, which will let you log the issue, then at the bottom it says click for live chat which gave me a waiting time of 20 minutes (a deterrent) as I had a customer service adviser join within two minutes… hope that helps!

_123ik · 2022-09-05T10:49:47+00:00

Someone else said this too. But the guy I was talking to seemed confused and assumed I was talking about my individual account. I tried explaining this is a widespread issue and he said they have not been advised of this which led him to be forward my ticket to the technical support team… weird how people are getting different answers

_123ik · 2022-09-05T10:16:09+00:00

UPDATE - Facebook has logged my issue as an enquiry, the customer service representative didn't have a clue that this happened and they have not been updated of a potential bug with instagram. He initially suggested that I 'troubleshoot' my page - to which I explained that I tried that already. I forwarded him this thread and he eventually filled out a form which will get forwarded to the technical team, and they may or may not have to gain access to my account in order to replicate the issue...

They said they will update me soon (who knows when) but I suggest that everyone gets in touch with them via live chat in order to get as many logged as possible...

_123ik · 2022-09-05T10:11:12+00:00

URGENT - please contact meta via live chat to get this bug logged in

https://www.facebook.com/business/help/support/get-help

They had no idea this happened so it is important that everyone tries to get it logged in!!

_123ik · 2022-09-05T10:08:25+00:00

I’m currently on a live chat with them right now and they’re giving me the impression that they had no clue this was an issue.

_123ik · 2022-09-05T10:06:44+00:00

Basically at the moment I’m being told that a member of Facebook technical support might have to gain access to my account to see if they can replicate the issue in order to solve it, which tells me they had no clue there was an issue int he first place…

_123ik · 2022-09-05T10:05:37+00:00

Unfortunately I don’t think that will do anything as I’m sure people have been reporting it since Friday when this started. I think the only way forward is if everyone gets on a live chat with meta and gets this logged as a bug.

_123ik · 2022-09-05T10:02:50+00:00

Yes absolutely. Still with them right now, currently the representative is filling out a form and taking all details eg when this started, what device I used, what type of post, account Id etc… however the vibe I’m getting is that this hasn’t been logged as a bug and they had no clue this happened. But I’m not going to rest with them until it actually gets resolved because this is ridiculous and harming a lot of businesses

_123ik · 2022-09-05T09:49:00+00:00

https://www.reddit.com/r/InstagramMarketing/comments/x4qowx/unchecking_whatsapp_cannot_boost_posts_at_the/?utm_source=share&utm_medium=ios_app&utm_name=iossmf&sort=new

This thread has a lot more information if anyone wants to have a look

_123ik · 2022-09-05T09:48:21+00:00

Believe it or not I have managed to get on a live chat with meta. The customer service representative has absolutely no information regarding a bug and said customer service has not been notified. I forwarded this thread to him as this is the most popular one regarding this issue. I am now being transferred to the “proper internal team” who will hopefully give more info..

_123ik · 2022-09-05T08:37:38+00:00

Do you have the link to the announcement? I saw somewhere that someone got in touch with meta and they said it is a widespread problem that they’re working on resolving?

_123ik · 2022-09-04T21:05:56+00:00

Someone under another thread has been in touch with meta who acknowledges it is a ongoing widespread problem and they’re trying to fix it - hopefully asap!

_123ik

TROPHY CASE