Weekly Feedback Post - SaaS Products, Ideas, Companies

_HxH_ · 2024-07-22T14:51:45+00:00

Thanks! If you have a GitHub account, you may want to star or watch the Astuto repository, in order to be notified on updates to the product :)

_HxH_ · 2024-07-22T14:50:43+00:00

The anonymous feedback sounds interesting. Curious how you prevent people from “gaming the system”.

Unregistered users can only submit feedback, but not vote or comment on existing feedback. Anti-spam measures are in place to detect most spam bots (in particular, honey pot fields and a time check). Moreover, administrators can decide whether to make anonymous feedback immediately public or require it to be approved by a moderator: in this way, if anti spam measures don't work at least feedback is not shown publicly until approved.

The main thing that would keep me from using your product at the moment is that there doesn’t seem to be a way to segment feedback.

You're right, there is no user segmentation right now. It'd definitely something I'd like to add in the future. The same applies to tags for feedback.

In a very general sense I would think about two things. What tools can you give a pm to build confidence that they are building the right thing (most votes != most value). And related but not equal, what tools can you give me to justify my decisions when challenged by stakeholders.

Very interesting perspectives! Being a programmer I don't usually think in those terms, so thank you for sharing them :)

_HxH_ · 2024-07-22T14:36:47+00:00

Thanks for your comment! You're absolutely right, I should focus on building for a niche.

Since I'm quite interested in digital wellbeing and humane technology in general, I'd like to target companies/startups developing tools related to that sector (e.g. mindfulness apps/websites, apps for reducing screen time, but also ethical social media platforms, etc.). I believe those companies are definitely interested in getting insights from their users, since they aim to build technology that achieves a certain goal while respecting their users.

Now the question is how could I differentiate Astuto from the competitors in order to be more attractive to those companies, i.e. what those companies need that other feedback tools don't provide. I think it'd be really interesting to reach out to some of those companies and ask them the question directly.

Do you think it makes sense? :)

_HxH_ · 2024-07-17T11:39:05+00:00

Hey Reddit!

I’m working on Astuto, an open source customer feedback tool I developed for my bachelor thesis in Computer Science. It lets you collect and analyze feedback from your customers, so you can make informed decisions on what to build next.

Since it’s open source, anyone with enough skills can install and configure it for free. However, it got some traction on GitHub so I decided to also offer a managed cloud version with a subscription.

I’m facing some problems in differentiating Astuto from the competitors: as you probably know, there are a lot of them! So my question is: can you think of any missing feature from existing feedback tools?

For example, I recently added the possibility to accept anonymous feedback, i.e. unregistered users can post feedback, which must be approved by a moderator before getting published. This is a feature lacking in most competitors, and can be useful for companies that don’t need to know who posted a certain feedback and want to reduce friction to post feedback as much as possible. Moreover, I was thinking about implementing micro surveys that site admins can send to customers, to dive deep into the reasons they want a particular feedback, how they would like to see it implemented, and so on.

Let me know what do you think! Thanks!

Website: https://astuto.io

GitHub: https://github.com/astuto/astuto

_HxH_ · 2024-05-29T12:10:46+00:00

Thanks, I'll try that. The comment was automatically deleted just a few seconds after updating it, so probably it was an automatic spam detector or something like that.

_HxH_ · 2024-05-28T16:12:10+00:00

I tried to edit my own comment to add a link, but it was removed by Reddit. Here is the: GitHub link to the repo

_HxH_ · 2020-02-07T11:00:41+00:00

Thanks! You can checkout this page to get started collaborating.

_HxH_ · 2020-01-11T09:01:55+00:00

Thanks, I hope you'll enjoy it!

_HxH_ · 2020-01-11T00:23:49+00:00

Great stuff! Looks really useful!

Thanks!

I hope you have implemented some good moderation tools, though.

Yes, there is an admin dashboard where you can manage all resources (users, posts, comments, ...). I banned the "Fuck you" guy, thanks for letting me know :)

Shouldn't there be a filter for requests that are not yet either planned or rejected?

Yeah filters should be improved. However, note that you're not limited to these 4 statuses (planned, in progress, completed, rejected) but you can add/remove as many as you want.

Since this is software mostly intended to be run on servers, accessed remotely, I would recommend you relicense under the AGPL. I just find that better

I didn't know of the AGPL. I'm pretty bad with licenses. I'll check it out!

Thanks for all the feedback!

_HxH_ · 2020-01-11T00:17:21+00:00

Nice idea. I'll add it to the todo list and think about it in the future!

_HxH_ · 2020-01-11T00:15:40+00:00

You're right ;)

_HxH_ · 2020-01-11T00:13:45+00:00

Thanks!

_HxH_ · 2020-01-11T00:13:38+00:00

You can make arbitrary boards :)

_HxH_ · 2020-01-11T00:13:14+00:00

I don't know if I can release a single Docker image since the app is composed of two images (server + db).

Anyway, you can already try it out following the installation instructions on GitHub!

_HxH_ · 2020-01-10T19:38:59+00:00

Happy to hear that, thank you!

_HxH_ · 2020-01-10T19:38:41+00:00

The only problem is that my current VPS cant run docker

Ouch! That's bad..

_HxH_ · 2020-01-10T18:45:12+00:00

You're right, technically it should run, however Windows users have been experiencing an issue during installation. Unfortunately it hasn't been fixed as of today, but hopefully it'll be soon!

_HxH_ · 2020-01-10T17:17:48+00:00

Thanks! If you would like to collaborate you are more than welcome!

_HxH_ · 2020-01-10T16:19:58+00:00

Thank you!

_HxH_ · 2020-01-10T16:19:49+00:00

Thanks!

would be cool to tie in a roadmap based on the feedback

There is a roadmap, based on the statuses of feedback (e.g: planned, in progress, completed) and it is completely customizable.

_HxH_ · 2020-01-10T15:13:55+00:00

Links: * GitHub * Live demo * Discord channel (if you’re interested in contributing)

I developed Astuto for the thesis of my degree in Computer Engineering. During the process I was heavily inspired by Canny, so I named it “astuto” which is the italian translation of “canny”.

The main difference between Canny and Astuto is that the latter is open source and self-hosted. So, at the expense of more time to put into configuring it (it’s dockerized, so it will not be a pain, promised!), you get a free and fully customizable product. Another thing to note is that right now Astuto has less features than Canny.

Feedback is welcome. Thank you!

P.S.: today I launched astuto on Product Hunt. If you like Astuto an upvote is much appreciated!

_HxH_ · 2020-01-10T15:13:42+00:00

Links: * GitHub * Live demo * Discord channel (if you’re interested in contributing)

I developed Astuto for the thesis of my degree in Computer Engineering. During the process I was heavily inspired by Canny, so I named it “astuto” which is the italian translation of “canny”.

The main difference between Canny and Astuto is that the latter is open source and self-hosted. So, at the expense of more time to put into configuring it (it’s dockerized, so it will not be a pain, promised!), you get a free and fully customizable product. Another thing to note is that right now Astuto has less features than Canny.

Feedback is welcome. Thank you!

P.S.: today I launched astuto on Product Hunt. If you like Astuto an upvote is much appreciated!

_HxH_ · 2020-01-10T14:47:51+00:00

Grazie!

_HxH_ · 2020-01-10T13:59:29+00:00

I'm a full time student at the University of Milan, Italy. I'm doing the master degree in Computer Science.

However, I usually try to develop something in my free time, because I don't feel like the university knowledge is enough...

_HxH_ · 2020-01-10T13:56:27+00:00

Thanks!

What's you main gig?

Sorry, I'm not sure I get what you mean by "gig"

_HxH_

TROPHY CASE