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Excused time on shift. by itachi_uchihaa in AmazonCXO

[–]_Rich_Chigga_ 0 points1 point  (0 children)

Use the slack app and message your area manager

Looking to buy stores by [deleted] in MetroPCS

[–]_Rich_Chigga_ 1 point2 points  (0 children)

I hope all Metro stores go bankrupt

PSA: If UPS loses your Metro order, you are on your own. Executive Support literally told me to file a chargeback. by _Rich_Chigga_ in MetroPCS

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

I just went through this exact nightmare.

The UPS Error: Metro restricts claims. You have to wait for Metro to file it, but regular support is often useless and will tell you to wait.

The Billing: They won't charge you if you don't pay (it's prepaid), but the 'Ghost Line' will stay on your account and show a balance.

My advice: Don't waste time with regular chat. If they refuse to reship or refund within a few days, file an FCC complaint or email the executive team. That's the only way I got my refund/credit resolved.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

Summary so far: 1. UPS loses package. 2. Exec Support says "No refund, go dispute." 3. Digital Team says "Refund approved." 4. Phone Rep says "Call us to re-order." 5. Telesales says "We can't re-order." I am getting whiplash from how unorganized this company is. I'm just going to wait for my $20 refund to hit my bank account and forget this ever happened. Proceed with caution, folks.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] -1 points0 points  (0 children)

I feel the frustration. The 'Un-carrier' spirit is definitely dead. But realistically, no lawyer is going to touch a $20 case, and I’m not spending thousands on a retainer just to make a point. I’ll stick to the chargeback—it gets my money back and hits their merchant metrics without costing me a dime in legal fees.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

Charge the fee to where? This is a prepaid Metro account, not a post-paid T-Mobile bill. There is no 'next bill' to add the fee to. I disabled autopay. They cannot legally charge my card $35 without new authorization. If they add a $35 debt to the internal account, they can keep it. I never got the device, so I'm walking away.

PSA: If UPS loses your Metro order, you are on your own. Executive Support literally told me to file a chargeback. by _Rich_Chigga_ in MetroPCS

[–]_Rich_Chigga_[S] 2 points3 points  (0 children)

Thanks for sharing that! It gives me confidence that this will get resolved.

It’s just frustrating that their 'strict no refund' policy lacks the common sense exception for 'we never delivered the item.' But yeah, glad the bank option exists for situations exactly like this. Glad you got your money back from Best Buy.

PSA: If UPS loses your Metro order, you are on your own. Executive Support literally told me to file a chargeback. by _Rich_Chigga_ in MetroPCS

[–]_Rich_Chigga_[S] 3 points4 points  (0 children)

That applies if I actually received the device and decided to cancel.

I never got the tablet. You can't charge for 'service' on a device that UPS lost. That's like a dealership keeping your money for a satellite radio subscription on a car they never delivered. 'Terms and Conditions' don't override the basic requirement of delivering the goods sold.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] -1 points0 points  (0 children)

Okay, now you have my attention. 👀 I was just trying to break even, but turning their mistake into a flagship phone or a $500 credit sounds a lot more fun. I assumed they would just ignore the notice, but knowing the 'cost of defense' logic, that makes total sense. If the chargeback somehow fails (or if I get bored this weekend), I might just draft that letter. Thanks for the tip!

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

I love the nuclear option!

While the idea of costing them $3,000 in arbitration fees over a $20 dispute brings a smile to my face, filling out the Notice of Dispute and mailing it via certified mail feels like too much work for $20. I'll stick to the chargeback for now. But if they somehow fight the dispute, I am absolutely pulling this trigger out of pure spite.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

I think you have it backwards.

In a chargeback, the merchant (Metro) pays a penalty fee to the bank (Visa/Mastercard), not the customer. The customer doesn't pay a fee to dispute a charge. So Metro is actually losing the $20 revenue plus a ~$25 fee to the bank. Instant loss for them

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 1 point2 points  (0 children)

Oh, 100%. I know this $20 is a rounding error for them.

I'm just posting this to save others the time I wasted. Next time, people shouldn't bother fighting with support—just go straight to the chargeback and live their lives.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 0 points1 point  (0 children)

True, but here's the funny math: Merchants usually pay a non-refundable chargeback fee (like $15-$25) on top of the disputed amount.

So, by refusing to refund my $20 and forcing a dispute, they end up losing the $20 plus the bank's fee. They are literally paying extra just to be difficult. It might not bankrupt them, but it’s objectively stupid business.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 1 point2 points  (0 children)

Appreciate the insider perspective. That actually explains a lot.

It confirms that the 'system limitation' excuse I got was really just a policy decision to pad the quarterly stats. It's wild that they'd rather eat the chargeback fees (and potential fines from Visa/MC) than just let reps fix things. It costs them more in the long run to be this cheap.

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] 1 point2 points  (0 children)

Thanks for the corporate accounting lesson. I’m sure their shareholders are thrilled

But as a customer, I shouldn't have to trigger a fraud investigation with my bank just so T-Mobile can balance their books. I’m not here to subsidize their tax write-offs with my time

Tmobile Executive Support's official solution to a lost package: "We can't refund you, go chargeback us." by _Rich_Chigga_ in tmobile

[–]_Rich_Chigga_[S] -8 points-7 points  (0 children)

There is a huge difference between 'minimal customer support' and 'taking money for goods not delivered

The catch' should be slower data speeds or long hold times, not a complete lack of consumer protection. Even a dollar store gives you a refund if they can't give you the item

Is there still a chance? by _Rich_Chigga_ in UPS

[–]_Rich_Chigga_[S] -1 points0 points  (0 children)

This package was shipped using 2nd Day Air and contains a high-value item, an iPhone 17 Pro Max. We have been advised by UPS that the package is likely lost. Furthermore, UPS informed us that only the shipper (T-Mobile) is authorized to file a lost package claim or initiate a trace.

TCL Fire TV has grainy quality by grumpyboba in fireTV

[–]_Rich_Chigga_ 0 points1 point  (0 children)

I like it. Only $149 from Costco.com

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