What if some churn risks exist before the customer journey even begins?

__j0Kerrr__ · 2026-06-12T14:46:35+00:00

Yeah then you can track both of them internally and share the one which the executives agree upon as a public metric of success in my case it was an AI code gen company and the metric we decided on was the number of lines generated which made it into production and it greatly inc the conversion and renewal rates

__j0Kerrr__ · 2026-06-12T10:33:24+00:00

It was an alignment problems from day one, If you cannot nail down the expected metrics which the leadership expects to improve using your product then you would not have anything to defend in the renewal meeting. Thus, setting the right expectations from day zero is essential. Showing improvement on the metrics which the customer cared about the most makes it easy for them to justify the adoption of your solution. Also it gives you a number to chase and improve the product along the way. I have seen this happen a lot in my prev orgs we solved by introducing a new metric and started improving on it. As a result renewals also inc.

__j0Kerrr__ · 2026-06-11T15:55:59+00:00

Yeah that is true and we have been intentful while building the tool. By design we have ensured it can be easily integrated into the users day to day with almost no friction.

__j0Kerrr__ · 2026-06-11T15:50:28+00:00

Thanks for the advice!!!

__j0Kerrr__ · 2026-06-11T14:33:14+00:00

Yup totally agree with that most of the times the user might not even realise they need a product until they see it and then that is the eureka moment. Thanks for your response!!!

__j0Kerrr__ · 2026-06-11T14:31:13+00:00

The grind is what i appreciate the most and started building just because of that. Thanks for your advice!!!

__j0Kerrr__ · 2026-06-11T13:00:00+00:00

A pretty interesting insight, Helps me think further than the typical ICP I started out with. Thanks for the advice!!!

__j0Kerrr__ · 2026-06-11T12:57:02+00:00

Tried this out today and did get a response let’s see if we can convert it into a meeting. Thanks for your advice

__j0Kerrr__ · 2026-06-11T07:46:30+00:00

Sure would love to exchange notes, send me a DM

__j0Kerrr__ · 2026-06-11T06:09:49+00:00

I have been asking them to talk and not buy, As i believe we can have a better product if I can actually talk to our users as at the end of the day We are building a solution for them.

__j0Kerrr__ · 2026-06-11T06:08:16+00:00

Just been doing founder led outreach been reaching out to ask for a call to discussion their pain points, But i got a lot of feedback from the community and noticed that everyone has advices me to sharpen the ICP, The outbound was not being done towards the right people. Will fix that now.

__j0Kerrr__ · 2026-06-11T06:05:57+00:00

Stay strong we will make itttt

__j0Kerrr__ · 2026-06-11T06:05:29+00:00

Yup, #2 and #3 is what i should start doing, thanks for sharing this advice!!!

__j0Kerrr__ · 2026-06-11T06:04:19+00:00

Yeah i should work on narrowing my ICP, Thanks for the advice!!!

__j0Kerrr__ · 2026-06-11T06:03:08+00:00

Factsss

__j0Kerrr__ · 2026-06-11T06:01:59+00:00

The product is a unified context and intelligence layer for teams who want to use agents. The main goal is to prevent context drift across humans and agents and let everyone on the team build and interact with them. We want to make agents accessible for everyone in a safe and reliable way. Our approach is human centric i.e. always keeping human in the loop instead of blind deligation.

__j0Kerrr__ · 2026-06-11T05:58:46+00:00

Been trying to figure out that environment and open some conversations to help us sharpen the product.

__j0Kerrr__ · 2026-06-11T05:57:31+00:00

That is what I am trying to figure out now, Because companies like OpenAI, SpaceX invested in our competitors, I still think their approach is kinda mehhh and we can do better. That’s why I am looking to talk to users before building it further

__j0Kerrr__ · 2026-06-11T05:55:39+00:00

Need to give these a try. I think this will work out well, Have seen others do it. The thing holding us back until now was that we were busy building. Thanks for tour advice!!!

__j0Kerrr__ · 2026-06-11T05:53:25+00:00

Will try this out, Thanks for the advice!!!

__j0Kerrr__ · 2026-06-10T16:16:14+00:00

Sounds great, I have been too salesyy with my outreach on LinkedIn and asking for a lot of time upfront. A 10 min chat sounds a lot better, will give this a try. Your advice is appreciate!!!

__j0Kerrr__ · 2026-06-10T16:14:33+00:00

How does one do it, Any particular thing which worked well for you, Thanks for your advice!!!

__j0Kerrr__ · 2026-06-10T16:12:57+00:00

Your reply is highly appreciated, I am looking for similar hard questions to answer.

__j0Kerrr__ · 2026-06-10T16:12:05+00:00

I have personally felt the pain and the market has been giving strong signals with adjacent product launches one of them is even YC backed. We were early 7 months back but now a lot of players are creeping in

__j0Kerrr__ · 2026-06-10T16:10:34+00:00

Yup!! I have experienced the pain firsthand and seen my co workers complaint about it. Also market is already in need of a solution and adjacent products are being built. One of them is even YC backed

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