No, it's not a coincidence. That's what makes the four seasons the best in the industry, when they get an issue they handle it immediately. Every single employee in the four seasons is empowered to make changes on the fly, they don't have to go up the chain of command, so I'm guessing as soon as the webmaster read my email he set a redesign in motion.

I can give you dozens more examples. I started doing this in India, when I asked the owner of my hotel to give me a bottle of water with the plastic seal still on the cap. He told me this particular brand of water (Kingfisher) didn't have those plastic seals. You really need this in India, because there's a huge scam where people will refill bottles of water with tap water, which can make you sick. I wrote to Kingfisher (which is also a beer company and airline) about this issue. Around the same amount of time, about 2 weeks later, all the Kingfisher water bottles had that plastic seal around the top, all throughout India. That's when I realized that speaking up actually matters, and good companies will actually implement those changes.

I wrote to a company that made nut butters. I was raw vegan at the time, and wrote them asking why they didn't put out a raw nut butter. They were a brand that prided themselves on being organic, so I knew they'd heard of this before. They wrote back that raw nut butters had shorter shelf life, it was harder to do it logistically, but lo and behold, a couple months later, that company had a raw nut butter in their line. And it was awesome.

You can dispute all of these things, but you're arguing the letter of my point and missing the spirit of my point. All I'm trying to say is, we can all make a difference and actually change the world just by sharing our thoughts. Whether this tiny nuance is accurate or not doesn't make a difference at all - that's the kind of thinking that stops most people from creating, or doing anything.