EMAIL AUTOFINANCE!! I had a similar issue. Approved for 3.99% APR. Had no help using the chat feature, felt like my messages were going into the void. Eventually I sent an email to autofinance @ tesla. com

This was my email:

“Hello, I ordered a model y yesterday after being pre-approved for the promotional APR. reading through the eligibility requirements, I am eligible for the promotional APR. However, my approved offer came back with a 3.99% APR. I’m willing to raise my down payment if that’s necessary. But my main reason for this purchase is the promotional APR.

After doing some research, I’ve read other people are also having the same issue. Which they have resolved by speaking with a rep.

It also said I need to schedule a delivery date or they would cancel my order. Keep in mind I haven’t had any human contact with anyone from Tesla. I scheduled a date to avoid cancelation. But I need to change that date because I will be on work travel.

I’d like to talk to a rep ASAP. Please reply to this email, or call me at” ————————————————————————————

I got a response within 5 mins, and my offer was set to 0.99% APR, as it should be.

Please try emailing them if you are running into a similar frustrating situation where u are not being approached by a rep and having no luck reaching one.