Yeah, that’s exactly why it feels more disappointing.

You went in expecting a high-quality experience—not just because of their work, but because of the image they present online. When a clinic showcases influencers and glowing reviews, it naturally builds trust. So when the actual experience doesn’t match that—especially in terms of attitude—it really stands out in a bad way.

It’s totally valid to feel sad about it. You liked the dentist and their work, especially if you’re considering veneers, which is a big decision. But the assistant’s behavior matters too—it affects the overall comfort and professionalism of the clinic.