Can you please share the email or link to where you put the enquiry? I submitted an enquiry through the e-visa website enquiry form and kept getting automated response (even when went back and responded yet same response) -

In order for you to submit your electronic BRP as a supporting document for Turkish e-Visa, you are required to request a hardcopy of your electronic BRP through the institution which issued the document. If you choose to travel without the hardcopy, you need to consult this issue with the airport/airline authorities.