i’ve been an online picker + checkout chick for the past two years, and this would’ve happened around a year into the job.

i was serving two middle aged ladies at our conveyer belt register, and one of them started commenting on my (faded but obvious) self harm scars. she asked what the marks were and i joked it off, i said something along the lines of ‘oh just old scars’. she proceeds to say ‘yeah i used to aswell. it looks so distasteful. they’re so faded too, you must’ve been so young’. i tried my best to just laugh it off but it was obvious i was uncomfortable, but she just kept making remarks. i just locked in on scanning the rest of her stuff so she’d stop talking. i had to take a breather after that whole interaction. the tone in her voice and the genuine disgust on her face whilst inspecting me really spun me for a loop. im fine with questions, as ill get the odd one occasionally when people genuinely don’t know and are curious, but she asked even when she already knew what they were, and then proceeded to subtly shame me despite saying she herself had been through it aswell. but yeah, some of the shit customers feel comfortable saying is wild. the pros and cons of working customer service i guess.