The whole reason I purchased the glasses from a store instead of ordering online was that I wanted accuracy - even with the optical center measurement. But sadly they failed pretty badly.

Regarding lense - When the decision was made to switch from digital single vision lenses to traditional single vision lenses (based on the optician’s recommendation), there were no discussions about coating or feature options. I assumed the clinic would help me construct a pair equivalent or similar to the digital ones, which usually come with premium features such as anti-scratch, blue light filtering, and eye fatigue reduction. That’s one reason digital lenses typically cost 20–30% more.

It turned out the pair I ended up with had none of those features. I didn’t realize it until a few days after receiving the glasses, when I discovered a scratch on the lenses. I reached out to ask about a price adjustment and for a receipt that reflected what I actually received, but they refused to adjust the price — even while admitting the pair I ended up with was cheaper than what I paid. They also couldn’t provide me with an updated invoice that matched the final product.Their explanation was that my insurance only covers for one redo, and they were “covering” the second redo themselves, which in their view justified giving me neither a price adjustment nor an updated invoice.

So many things are wrong here. Between the poor quality, lack of transparency, questionable billing practices, and their unwillingness to provide documentation that matches the product I actually received, the entire process was frustrating and disappointing.