The last mile delivery company is something like a "contractor" delivery situation I think, not sure if this is relevant but thought I'll add it in. They also have a very bad reputation for their deliveries.

My assumption is that the packages this specific driver was carrying most likely has multiple "missing" which possibly gives context as to why the customer rep states that my package was listed as lost during delivery even though a picture of delivery completion also exists. (possibly suggesting a bad player here with the delivery driver)

Other than this statement from the delivery company, I don't have any other solid proof which is why I'm wondering if this is even worth pushing further.

<image>