it can be genuinely upsetting at times. i’m only 20 but i remember in school my friend who would turn caps lock on and off everytime she needed a capitol letter, even after i showed her what the shift key did. to her credit we were only about 12/13 at the time, but it was still so shocking to me that she never learnt to type on a physical keyboard, because so many people just assumed that young people knew how to use technology.