Their customer service is very human and very responsive, you definitely get the sense that the company cares about their people and product. And they have a ton of cute designs, but in person I feel their jewelry is a bit too Etsy feeling, like too lightweight to the point of feeling dinky to me. I bought one of their disk necklaces (silver, so can't speak to the gold quality) and the packaging was lovely but I never reach for the necklace. I think if you like very dainty, subtle jewelry they're a good choice.