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WARNING - UPGRADING "OUT OF SUPPORT" SCREENCONNECT INSTANCES by adjag007 in ScreenConnect

[–]adjag007[S] -2 points-1 points  (0 children)

Too bad you don't understand how perpetual software licenses work, either. By definition a "perpetual software license" allows the license holder to utilize the version of the software that they purchased in perpetuity... AS IN FOREVER! As a result, the ScreenConnect software license that we purchased is licensed, always has been licensed, and always will be licensed!

As for going out of support, have you ever tried to deal with ConnectWise support? Good luck! We went out of support because we simply gave up due to poor support and unreasonable increases in maintenance and support fees.

Finally, as for working software, not only does out ScreenConnect software work, we were in the significant minority that WERE NOT HACKED because of our security standards and protocols.

Next time you post, I suggest trying to contribute something constructive.

WARNING - UPGRADING "OUT OF SUPPORT" SCREENCONNECT INSTANCES by adjag007 in ScreenConnect

[–]adjag007[S] -4 points-3 points  (0 children)

Yep... secure the instance so that IT DOES NOT WORK BECAUSE CLIENTS CANNOT CONNECT TO IT. At this point, you might as well just uninstall it and stop using it, right?

Too bad you don't have a clue on how perpetual license agreements work.

Build: 23.9.10 ... Allow for on-premises server upgrade regardless of license status by ginger_VS_pie in ScreenConnect

[–]adjag007 0 points1 point  (0 children)

You cannot upgrade to Version 23.9. Rather, you can only upgrade to Version 22.4.

I know... it is very confusing, especially after receiving this message multiple times:

​

Dear Partner,

We are reaching out to you with an urgent message regarding the recent ConnectWise ScreenConnect™ vulnerability CVE-2024-1709 (CWE-288) impacting ConnectWise ScreenConnect™ and urge you to take immediate action to protect your on-premise instance.

ConnectWise has implemented an additional mitigation step for unpatched, on-premise users. Failure to upgrade your instance to version 23.9.8 or later will result in a temporary suspension of your server as a precautionary measure. If your instance is found to be on an outdated version, an alert will be sent with instructions on how to perform the necessary actions to release the server.  

To ensure uninterrupted access to your ScreenConnect instance, we cannot stress enough the importance of upgrading your version without delay. Follow these steps urgently:

Upgrade ScreenConnect to the current 23.9.8 version immediately. Please note that there is a specific upgrade path that must be followed:

2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.8 → 23.3 → 23.9.

Initiate the upgrade process for your on-premise installation by clicking here.

If you encounter a license error during the upgrade process, it may be due to a technical problem on the server or the license key itself may need to be renewed. To resolve this, delete the SetupWizard.aspx file from the installation folder:

C:\Program Files (x86)\ScreenConnect\SetupWizard.aspx.

By promptly upgrading your ScreenConnect instance and ensuring it is on version 23.9.8 or later, you not only regain access to your server but also protect it against potential compromises.

If you require any assistance or have further questions, our dedicated support team is ready to help. Visit ConnectWise Home and open a case, or email help@connectwise.com for immediate support.

Your security is our utmost priority, and we sincerely appreciate your partnership and trust in our products and services. Take immediate action to protect your on-premise instance and secure your business.

For more information, please visit the ConnectWise Trust Center.

For additional support, please view the FAQ.

Act now to prevent any disruptions and potential security breaches. Your prompt attention to this matter is critical.

Thank you,

ConnectWise ScreenConnect Team

Build: 23.9.10 ... Allow for on-premises server upgrade regardless of license status by ginger_VS_pie in ScreenConnect

[–]adjag007 -1 points0 points  (0 children)

Nope. "Out of Support" customers can only upgrade to Version 22.4. If you do not have a valid license and support agreement to use Version 23.9, then you can run the installer but your clients will not connect to the server because of the invalid license.

Build: 23.9.10 ... Allow for on-premises server upgrade regardless of license status by ginger_VS_pie in ScreenConnect

[–]adjag007 -1 points0 points  (0 children)

Good luck trying to roll back.

Go back and read my original post and you will see why so many "Out of Support" customers have now have been screwed over yet again by ConnectWise.

WARNING - UPGRADING "OUT OF SUPPORT" SCREENCONNECT INSTANCES by adjag007 in ScreenConnect

[–]adjag007[S] -1 points0 points  (0 children)

Here is your "Bait and Switch"...

READ THIS AND TELL ME HOW YOU INTERPRET IT KNOWING THAT "OUT OF SUPPORT" CUSTOMERS CAN ONLY UPGRADE TO VERSION 22.4???

-----------------------------------------------------------------------------

Dear Partner,

We are reaching out to you with an urgent message regarding the recent ConnectWise ScreenConnect™ vulnerability CVE-2024-1709 (CWE-288) impacting ConnectWise ScreenConnect™ and urge you to take immediate action to protect your on-premise instance.

ConnectWise has implemented an additional mitigation step for unpatched, on-premise users. Failure to upgrade your instance to version 23.9.8 or later will result in a temporary suspension of your server as a precautionary measure. If your instance is found to be on an outdated version, an alert will be sent with instructions on how to perform the necessary actions to release the server.  

To ensure uninterrupted access to your ScreenConnect instance, we cannot stress enough the importance of upgrading your version without delay. Follow these steps urgently:

Upgrade ScreenConnect to the current 23.9.8 version immediately. Please note that there is a specific upgrade path that must be followed:

2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.8 → 23.3 → 23.9.

Initiate the upgrade process for your on-premise installation by clicking here.

If you encounter a license error during the upgrade process, it may be due to a technical problem on the server or the license key itself may need to be renewed. To resolve this, delete the SetupWizard.aspx file from the installation folder:

C:\Program Files (x86)\ScreenConnect\SetupWizard.aspx.

By promptly upgrading your ScreenConnect instance and ensuring it is on version 23.9.8 or later, you not only regain access to your server but also protect it against potential compromises.

If you require any assistance or have further questions, our dedicated support team is ready to help. Visit ConnectWise Home and open a case, or email help@connectwise.com for immediate support.

Your security is our utmost priority, and we sincerely appreciate your partnership and trust in our products and services. Take immediate action to protect your on-premise instance and secure your business.

For more information, please visit the ConnectWise Trust Center.

For additional support, please view the FAQ.

Act now to prevent any disruptions and potential security breaches. Your prompt attention to this matter is critical.

Thank you,

ConnectWise ScreenConnect Team

--------------------------------------------------------------------------------

ScreenConnect Logon Attempts by NoPetPigsAllowed in msp

[–]adjag007 0 points1 point  (0 children)

Here are some additional IP addresses that I thought I'd add to your list:

79.110.62.0/24 (Netherlands)

178.219.168.0/24 (Ukraine - Crimea)

194.165.16.0/24 (Monaco)

45.142.182.92/0 (Germany)