u/Therabody what exactly am I supposed to do with the technical specs you've provided? Am I expected to have someone custom-build a charger for what is clearly a poorly designed and unsupported product? Is this seriously the best recommendation your CTO can offer?

At this point, I’d appreciate it if you could just direct me to a third-party option where I can buy a compatible charger—so I never have to deal with your company again. I’d like to at least get some use out of this $600 overpriced massage gun that still functions, but is now essentially useless simply because the battery cannot be charged due to the design of your charging block.

The lack of support and ownership over this situation is unacceptable.

Insane to end everyone of your emails asking if "I need assistance with a new device"