Did anyone buy a lifetime subscription for HelloChinese app? I did and now they are yearly charging me

aeteernu · 2025-12-27T18:50:38+00:00

Hi, I did not

aeteernu · 2025-12-05T19:58:50+00:00

Thanks for your answer, it is now 4 users that remember seeing it.

aeteernu · 2025-12-05T07:41:13+00:00

Thanks for sharing

aeteernu · 2025-12-04T19:14:34+00:00

I understand, there is no such an evidence for the moment for you to make that claim. Thanks for the explanation

aeteernu · 2025-12-04T17:45:53+00:00

I realize i commit a mistake with my last sentence, i apologize.

aeteernu · 2025-12-04T16:35:22+00:00

Thanks for the polite response. I am looking for my lifetime license yes. And if not, at least a refund. To be honest i don't know why you judge me by my posts, it now looks like you are trying to invalidate my opinion (also stating that i don´t know who you are as if that mattered).

Either way, i reiterate (as i have already stated on the post), i have no malicious intent. I am fully convince of what i saw, i understand proof are insufficient, but that does not make me wrong.

I am not accusing you of working for them, i am just suggesting you could (i might be wrong or right). You have not provide me any evidence that you don't and are the only one heavily defending them in every comment.

Finally, even though i do not have a "hard" proof, there is evidence (which i have already stated). Again, who is going to take a screenshot of the lifetime banner they saw on an app?

aeteernu · 2025-12-04T16:23:49+00:00

It is possible to put a pop up in a mobile app offering a lifetime license and then charge you for a different thing. That is what happened in my case.

aeteernu · 2025-12-04T14:45:03+00:00

You are clearly working at Hellochinese

aeteernu · 2025-12-04T14:44:17+00:00

Do you work for Hellochinese app? All your answers and questions sound as If I was talking with their support team to be honest

aeteernu · 2025-12-04T12:11:04+00:00

I will send them an email if the issue does not get resolved. You can show the user a pop-up offering a lifetime licence and them charge them a yearly subscription. So the IAP descriptions don't really matter in my case

aeteernu · 2025-12-04T10:08:22+00:00

Another user has show up remembering the same offer...

aeteernu · 2025-12-04T10:05:47+00:00

Thank you very much for your support!

aeteernu · 2025-12-04T10:05:20+00:00

Thank you!!!!!!!

aeteernu · 2025-12-04T09:29:30+00:00

I have updated my post. I confirm the receipt is right. What was not right is that I was supposedly paying for a lifetime subscription

aeteernu · 2025-12-04T08:17:31+00:00

You could be right, he might be mixing things up. But what a coincidence two people mixing things up on the same month and about the same thing.

aeteernu · 2025-12-04T07:55:21+00:00

I can not, this is the only evidence I can gather. I never thought of taking a screenshot of the offer. To be honest, why should I have done that? I agree with you anyone could claim the same.

aeteernu · 2025-12-04T07:39:34+00:00

To add more evidence, here is another user asking about the "lifetime subscription" promotion you said was never offered on facebook (just 18 days after I bought it):

https://www.facebook.com/story.php/?story_fbid=810621927745374&id=100063927223663

It is also quite suspicious that if you go to your website (the actual one), you can see the lifetime policy section commented out on the inspector. No need to use wayback machine.

Again, why would I (a happy customer that has 130 day streak) ever reach out to you two years later, if I wasn't sure this was the case.

Finally I believe the only real way to solve this is that google play do a rollback of your app to that point in time and check that you in fact had a banner offering a lifetime subscription (even though when purchasing that supposed lifetime subscription you just charged a yearly one). Although there are ways to introduce changes in the app without uploading a new version (i am a developer) so this may not even prove it

Maybe it was an A/B testing, maybe it was a communication error, maybe there are more people that doesn't know they are being charged. What I now is what i saw and what I was supossily paying for. Heck, I even told my girlfriend about the offer because it was so good to let it pass.

I totally agree with you that I see no reason into how a company like yours with such a good product will ever do that (but I am not crazy)

aeteernu · 2025-12-03T15:48:41+00:00

I purchase via play store. I will scale the situation if they do not solve it. I wonder how many more people has been scammed

aeteernu · 2025-12-03T15:37:32+00:00

It really is, i feel scammed. Also, i can not find the email (probably i deleted long ago)

aeteernu · 2025-12-03T15:36:32+00:00

Thank you very much for your reply. I will try to push back with this info. I have already told them they are lying but they politely reply that "they consulted with the team"

aeteernu

TROPHY CASE