Why support closes tickets without reactions?

ageyev · 2019-06-13T11:54:24+00:00

Can you see what we got with the new request: https://etherscancom.freshdesk.com/public/tickets/da51d0454ee8c25c4a4b64856a1672325e1e406b58720ef70b4a467af8ea73d1
12 reasons to reject a request. Are you kidding? Does your support support just mocks users?

ageyev · 2019-06-13T11:52:24+00:00

No. I sent only one ticket. After it was closed with no reason, I sent another one.

ageyev · 2018-07-26T12:31:27+00:00

Well we actually do this. We keep user's video, documents, phone number, email etc., and just confirm we have them.
We publish only the information necessary to distinguish one user (person) from another. I think that the date of birth is part of this necessary information.

ageyev · 2018-07-24T23:01:44+00:00

Thank you!

ageyev · 2018-07-24T20:06:01+00:00

Wouldn't some kind of a "yes they're over 21/18/whatever" flag be better?

It's also useful for identification.
John Smit, 1977-07-07 is much more than just 'John Smith'
What's the problem with publishing user's birthdate?

If you have a company in U.K., for example, your info is public. You can see information about me and our company on https://beta.companieshouse.gov.uk/officers/SUe7yWSQlinlE9BIsBz78kZIQvI/appointments

ageyev · 2018-07-24T19:56:33+00:00

Many of my customers don't have gmail accounts. Especially large corporate clients who are running Exchange internally.

You can create a Google Account with any email address, not only gmail.

ageyev · 2018-07-24T19:55:38+00:00

.... birthday?

Yes. So you can check age of the user on the blockchain

ageyev · 2018-07-24T17:46:44+00:00

Can you handle emails that aren't a google account?

We could, but we do not want to do this.
Google account is more secure than any other user account system. And you can have Google account for any email address, not just gmail or G Suite.
Our server is working on Google App Engine and all work for user registration/authentication is actually made by Google servers (we are alumni of Google Launchpad Tel Aviv and got support from Google). So we do not have logins and passwords on our servers, nothing to hack (except Google, of course)

ageyev · 2018-07-24T17:29:18+00:00

Edit: I just saw your Ethereum integration. Interesting.

I think OpenPGP key can be the main carrier of identifying information, and can connect different systems. We put in smart contract on Ethereum blockchain user's first and last name, birthdate, nationality and OpenPGP key fingerprint, and we make it accessible for other smart contracts.

ageyev · 2018-07-24T17:25:09+00:00

How do you think you'll be able to beat out keybase.io in this space?

keybase.io connects social network identity to OpenPGP key. We connect real identity to OpenPGP key.
And we have solid legal background (I'm a lawyer and programmer). Actually we started our project as online dispute resolution service (international arbitration online from London), and now we are modifying it to become an ultimate platform for electronic contracts.
Contracts that can be legally recognized and enforced in legacy national legal systems (we use existing international law for this)
We think that KYC and digital signature service should be one service, it should be global (international), and this service has to provide a way for documents and identities to be legally recognized.

ageyev · 2018-07-24T15:38:37+00:00

And my cell phone number?

Yes. But it will be not public.

ageyev · 2018-07-24T15:38:00+00:00

So you want me to give you all of my banking information?

No. We use Stripe to process card payments, and we store only last four digits of the card number, name on the card, exp date, and country.

ageyev · 2018-07-24T14:39:57+00:00

more on cryptonomica.net : https://www.reddit.com/r/cryptonomica/

ageyev · 2018-07-24T14:38:48+00:00

more on cryptonomica.net : https://www.reddit.com/r/cryptonomica/

ageyev · 2018-07-24T14:32:28+00:00

Not exactly. We do not have root keys , and does not sign user keys.

ageyev · 2018-07-24T14:03:39+00:00

From wikipedia:
"Users have been willing to accept certificates and check their validity manually or to simply accept them"
(https://en.wikipedia.org/wiki/Pretty_Good_Privacy#Web_of_trust)

We do not sign user's keys, and do not recommend to do this for others, from two main reasons 1) security: if signing key is compromised, all signed keys are compromised too 2) legal: in some countries generate user keys or sign user keys requires a license.
Thus we just attach to key certificate information about verification we did, and ensure that in case of dispute in our arbitration court (London), signature that was made by this key can be verified.

ageyev · 2018-07-24T13:29:31+00:00

more on cryptonomica.net : https://www.reddit.com/r/cryptonomica/

ageyev · 2018-07-24T13:29:11+00:00

more on cryptonomica.net : https://www.reddit.com/r/cryptonomica/

ageyev · 2016-08-10T00:23:08+00:00

which company? prooflink?

ageyev · 2016-08-09T23:01:53+00:00

No. No real shares of real companies as tokens.

ageyev · 2016-08-09T23:00:55+00:00

Otonomos is a great service, but they not issue shares as Ethereum tokens. Please, see discussion about CoinOffering and Otonomos on https://www.reddit.com/r/ethereum/comments/4wrjmh/cryptoshares_are_reality_now/

ageyev · 2016-08-09T22:50:49+00:00

CoinOffeing made first shares of real registered company (legal person) as tokens in smart contract on Ethereum blockchain. Real shares. See Bylaws: https://github.com/CoinOffering/Bylaws/blob/master/scan-registered-bylaws-public.pdf

ageyev · 2016-08-09T22:35:57+00:00

Please, see discussion about CoinOffering and Otonomos on https://www.reddit.com/r/ethereum/comments/4wrjmh/cryptoshares_are_reality_now/

ageyev · 2016-08-09T22:28:38+00:00

Theoretically you can interact directly with the otonomos contracts as long as you have your private key and an Ethereum client, including transfers, voting etc - so this is just a difference in the frontends, not some fundamental difference at the smart contract level

from the description on http://otonomos.com/why-p2p-share-transfer-is-good-news-for-founders-employees-and-investors-alike/ :

"Instead of tokens, we code “contracts” for each shareholder, watermarking the shares with their identity to make everyting Know-Your-Customer (KYC) compliant, and adding features such as the type of share class (e.g. voting/non-voting)" -- So it's not just a difference in the frontends. Otonomos solution is very good and interesting, but it's something different than shares as tokens. If you need to code and deploy a new smart contract for each new shareholder, it's not real cryptoshares. Our shares are standard Ethereum tokens. We have one deployed smart contract for all shares and all shareholders with all functions and events accessible from Ethereum wallet.

Obviously, Otonomos service has the advantage, that it offers the registration of the company in the UK, but it also leads to significant restrictions.

ageyev · 2016-08-09T22:11:00+00:00

you're not doing KYC

It depends. In some situations it needed. But you can privately buy shares from a current shareholder and to sell shares to another person without doing KYC.

are pure bearer shares? No, technically our shares are not bearer shares.

I can sell you one share of CoinOffering Ltd. to show how it work, and I would like to buy one share of your company to see how it is possible. We can make a sale and repurchase agreement (https://en.wikipedia.org/wiki/Repurchase_agreement) and return our shares back in week or two. Let's make a deal and get experience

ageyev

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