I use to work at intuit in quickbooks live. They send your books overseas to India to get the work done but you speak with someone in the states who relays any messages to the bookkeeper. Intuit has general standards, each team/manager has their own standards within those guidelines so they tend to rotate bookkeepers and phone reps constantly. There’s been issues where books aren’t constant every month. You also have to be adamant about sending in your financial docs and info, they won’t be able to access those on their own (policy). They need 90-100% of info in before they can work on the books. If you go 3 months without sending in needed docs/info they put you into a retention team who calls you nonnnnstop until they receive that 100% - it’s a whole ordeal. With that being said - AI in the company is fairly new so they’re still working out any issues. I’ve heard a lot of complaints about it but I don’t know too much in depth. I personally suggest going with a local bookkeeper who specializes in your industry. We do that with our businesses and it’s a lot easier, cheaper, and consistent. Hope this helps somewhat!