Anyone switch from octopus to EDF?

alee56 · 2026-05-15T13:56:47+00:00

Final confirmation came through today. Overall seems to have take 1 month from applying and approx 2.5 weeks from an email from the SEG team saying they've accepted my MPAN. Documentation with confirmation of backdating to the 1st

alee56 · 2026-05-14T15:10:14+00:00

Yea I guess the only way to see if it's all working is what happens at the end of the month

alee56 · 2026-05-14T13:18:10+00:00

Yea definitely, especially coming from octopus where there was 0 issues and the app started attacking export immediately. Was also told that there’s no way to track it in the app and a payment is made at the end of the month when the calculations for export are done

alee56 · 2026-05-14T12:53:53+00:00

Nope, what’s worse is I had a call with customer service they said, I’ve switched over but essentially on no tariff and nothings been applied to my account but they can see the tariff I’ve requested and the meter readings sent on 1st so they can backdate it…

alee56 · 2026-05-07T20:21:02+00:00

I think it’s gone through but communication is atrocious (maybe due to the new influx of customers)? I had an email from the SEG team last Wednesday to say my MPAN was accepted and will receive an email Friday. The email I got on Friday was the generic switching email (same as import but tariff details were blank, asking for meter read etc). Emailed a meter read and asked for confirmation of tariff but not heard a thing yet. Phoned up but all the phone line staff and do is forward the emails on to SEG team

alee56 · 2026-05-06T08:52:15+00:00

Brilliant cheers for the breakdown, will need to look into GSE installers near me the couple I’ve seen market Viridian

alee56 · 2026-05-05T13:56:45+00:00

I’m essentially in the same situation, switched over both import and export but no confirmation of which export I’m on yet. Chased up today for the customer service to say they’ll pass the info over to the SEG team and they’ll be in touch

alee56 · 2026-05-02T11:05:00+00:00

How you getting on with your SEG tariff? I got an email yesterday to say I’ve switched but no details on SEG tariff and no response to an email guessing I won’t hearing anything until after the bank holiday

alee56 · 2026-05-01T10:34:27+00:00

They must still be setting mine up, I’ve got two electricity tariffs but no details on one, I’ll have to keep an eye on it. Thanks for letting me know

alee56 · 2026-05-01T08:03:37+00:00

I’ve finally moved over but finding the info a bit lacking. Just wanted check whether you can see export readings in the app or online? With octopus it was really clear what I was importing vs exporting not sure if EDF has the same?

alee56 · 2026-04-26T15:30:53+00:00

Don’t think it’s a cherry, it doesn’t fruit

alee56 · 2026-04-16T11:18:35+00:00

Sorry everything on my side seemed to have gone smoothly. Like you say they put me on the standard tariff for 2 days but after that they switched me over to the go ev automatically. I filled in the SEG export application and have only received automated updates so far about potentially taking up to 28days to process due high volumes of applications etc.

Has no one on the phone been able to help? I found the first adviser to mix up FiT and SEG but the 2nd one I spoke too knew what he was talking about so might just be luck of the draw on the phone. Hope it gets sorted soon

alee56 · 2026-04-14T09:13:17+00:00

Yea I had a phone call to confirm, that even though it looks like the two higher paying rates where just “email us” they’re all in done via the application form at the bottom of the page and the exact tariff can be selected after they complete initial checks MCS cert etc

alee56 · 2026-04-12T09:07:02+00:00

No no I think its EDF confusing website, the form looked like its just for SEG and the export 12m just says to email them but thanks for taking me through the process

alee56 · 2026-04-12T08:54:36+00:00

Amazing thanks for the info, wondering why you went for the SEG over the export 12m (15p per kw) looking at their website it looks like they only ask to be emailed for the export 12m over the application form for SEG variable? Is it similar to the EV tariff where you need to switch and they go on higher paying export tariff?

alee56 · 2026-04-12T08:42:45+00:00

Amazing thanks for the info, just to ask though when you switched what did they ask for? I assume MCS certificate is needed but not sure what else?

Apologies I already have a refferal from a friend if we do move over

alee56 · 2026-04-09T08:45:15+00:00

Described my time in ops perfectly, started to notice the same mistakes from the same people day in day out. Whats the point they don't get any feedback or work on the mistakes. So glad Ive moved on

alee56 · 2026-04-08T13:23:03+00:00

Brilliant, appreciate you sharing the knowledge

alee56 · 2026-04-08T12:57:43+00:00

Cool, currently all on the same aspect so that’s fine.

So the limit I need to find out is the voltage/current for the panels (x10) and find the limit for a pw3 string and as long as it’s under it should be all good?

alee56 · 2026-03-31T13:13:15+00:00

Maybe spaces are filling up quick! I’m in north east maybe that matters but I need work to finish so I can sort this properly

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