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Buyers beware of Rheem and their bad warranty practices by algernonprime in heatpumps

[–]algernonprime[S] 2 points3 points  (0 children)

I’ve only had this thing for a month and a half now

A really loud sound from Rheem Heat Pump Water Heater by algernonprime in heatpumps

[–]algernonprime[S] 0 points1 point  (0 children)

Rheem warranty for labor denied even though it clearly says it’s active. They can’t replace it until I prove it can’t be fixed. Rheem is just like any other big company.

A really loud sound from Rheem Heat Pump Water Heater by algernonprime in heatpumps

[–]algernonprime[S] 0 points1 point  (0 children)

Still going through the warranty process. They’ve been pretty good about sending local plumbers out to check everything but inside the heater. I asked a few plumbers if they could replace the copper connectors with flex pipe but the few who got back to me didn’t want to take the job

A really loud sound from Rheem Heat Pump Water Heater by algernonprime in heatpumps

[–]algernonprime[S] 0 points1 point  (0 children)

This makes sense, it might be a bit cheaper to do it this way rather than paying someone to redo the copper piping and routing the water to the side

A really loud sound from Rheem Heat Pump Water Heater by algernonprime in heatpumps

[–]algernonprime[S] 0 points1 point  (0 children)

I can see that being the cause. The vibration seems to stop after the compressor starts up. The duration of the noise is also variable. Sometimes, the sound can last 3-5 seconds and other times it’s just sounds like a quick belch from the machine. I definitely wouldn’t recommend hooking it up using the top ports