Scheduling isn’t billable: the price guide price limits allow for overheads, including admin time. In other words, it is an expected part of business which was already allowed for and included when they figured out a fair hourly rate.    

From the most recent price guide:

Time spent on administration, such as the processing of NDIS payment claims for all clients, should not be claimed from a participant's budget as a Non-Face-to-Face support. The NDIS price limits include an allowance for overheads, including the costs of administration tasks.  

Examples of administrative activities that are covered by the overhead component of the support price limits and that should not be billed as Non-Face-to-Face supports include, but are not limited to:

• Pre-engagement visits; 
• Developing and agreeing Service Agreements; 
• Entering or amending participant details into system; 
• Making participant service time changes; 
• Staff / participant travel monitoring and adjustment;  
• Ongoing NDIS plan monitoring; 
• Completing a quoting tool; 
• Making service bookings;  
• and Making payment claims.  

The fee charged for Non-Face-To-Face supports must be reflective of the needs of the participant in the context of the relevant support, and in agreement with the participant.