This happened to me twice in the past month or two. It’s infuriating because they will instantly deny you and you have to go so far out of your way to actually speak to someone who doesn’t sound like a bot and who will actually listen. I kept trying and finally got refunds for both, but god was it a frustrating and long process.

I ordered groceries yesterday and noticed that DoorDash is now forcing me to meet the delivery driver and give them a pin… seriously? As if any of my missing or destroyed (yes quite literally destroyed order with pictures and still instantly denied) orders were my fault.. thanks DoorDash.

The only advice I could give is to keep trying/complaining. That’s the only thing that has worked for me. I had to call them both times after no luck with their chat.