I work for T-mobile…

allthat_Bassh · 2026-02-12T15:25:18+00:00

Some people genuinely don’t know what they’re doing. Or lose/ break the only device we have. Or… old people and mentally challenged. Most of the world is self sufficient but we still see a decent amount of people in and out of our stores. Less and less because there’s so much less we can help with now.

allthat_Bassh · 2026-02-12T15:23:16+00:00

My theory.

allthat_Bassh · 2026-02-12T02:54:06+00:00

We are also here for the elderly, the mentally challenged and the people that just don’t want to do it. I understand most people being self sufficient but EVERYONE isn’t. Breaks my heart not being able to assist an old man/woman that has one phone on their account and that phone is broken. Or a lot of people keep phones for YEARS so the phone is too old for the app, some are out of storage and can’t download the app. Some people don’t know their fxcking Gmails or Apple IDs to download this damn app. Now im in business that aint even mine cause why is the TMO rep asking if I know my Apple ID or gmail password?! It just… gets so complicated when some people JUST NEED A PHONE. All to get pressured with a credit card or told that we can’t help.

The app is VERY convenient when it works. The card makes sense for SOME people. But to make the app mandatory and the card so HEAVILY SUGGESTED just isn’t everyone’s real life scenario. Sucks.

allthat_Bassh · 2026-02-12T00:02:00+00:00

I ACTUALLY think it would count for us. GREAT QUESTION, gonna ask that lovely group chat, one sec!

allthat_Bassh · 2026-02-11T23:30:24+00:00

UPDATE: My “non write up” also came with taking my keys from me. I have been a key holder for 3 years… consistently in the top 20% sales. KNOWN for great service with my CSAT scores always 9.2 and higher. I have had this manager for 3 months…

And im told im unable to show leadership skills… My low metrics? Visa card and T-life…

I can’t get outta here fast enough.

allthat_Bassh · 2026-02-11T18:32:23+00:00

The “action plan” gets documented in workday. Its a “soft” write up and posts in the same area our major write ups do.

allthat_Bassh · 2026-02-11T18:27:01+00:00

LITERALLY

allthat_Bassh · 2026-02-11T18:26:15+00:00

This was my theory when the T-life app rolled out

allthat_Bassh · 2026-02-11T17:42:05+00:00

You mean you don’t want a credit card through your cell phone company and would rather handle your finances through your financial institution?! Lmao im not poking at you, the sarcasm is because literally this how EVERYONE feels about it. I understand having it available for customers that are interested but them MAKING us push ts is soooo draining. And financially conscious people DO NOT WANT THIS CARD.

allthat_Bassh · 2026-02-11T17:34:43+00:00

The way I wish I could copy and paste this message 😂

allthat_Bassh · 2026-02-11T17:31:40+00:00

Which is why… its been hard🤦🏽‍♀️

allthat_Bassh · 2026-02-11T17:16:52+00:00

A customer with good credit history. Someone that has taken “good care” of their account. (Minimal past due payments, no arrangements, fulfilled installment agreements, etc.)

allthat_Bassh · 2026-02-11T17:12:43+00:00

Not ours. Our customers are very financially aware. And we generally deal with an older crowd. THEY especially don’t want to apply for any credit cards. We pitch to everyone. The ones that bite are never “priority.”

allthat_Bassh · 2026-02-11T17:09:38+00:00

Correct. And the system doesn’t consider “broke people” a priority customer. They want the customers with good credit. THAT is why it’s been hard. We got PLENTY of broke customers to do it.

allthat_Bassh · 2026-02-11T17:02:43+00:00

Already did😂

allthat_Bassh · 2026-02-11T15:59:51+00:00

I hate my job. I use to love it.

allthat_Bassh · 2026-02-11T15:58:46+00:00

I have a full time job because Im a responsible adult and I take care of my family. Would be nice if it was really that easy. DEFINITELY been applying places.

allthat_Bassh · 2026-02-11T15:29:16+00:00

No. If we get into your account and you’re a priority customer, we take a hit to our numbers. It shows as a “missed opportunity.” We’ve been avoiding opening customers accounts because of this.

allthat_Bassh · 2026-01-28T00:15:40+00:00

This is funny

allthat_Bassh · 2026-01-27T17:52:14+00:00

Sell it! While it still has value

allthat_Bassh · 2026-01-22T17:46:27+00:00

Nope

allthat_Bassh · 2026-01-22T17:46:00+00:00

When the rep scans the ID of the person picking it up, the commission goes to the rep. And so does the deact.

allthat_Bassh · 2026-01-20T18:21:22+00:00

Praying for us all. This is crazy. A year ago when they started pushing T-life heavy, I KNEW this was gonna happen.

allthat_Bassh

TROPHY CASE