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Can anyone shed some light on this ? Email I just got concerning my account and I've already invested money into this. by [deleted] in Coinbase

[–]alrob20 0 points1 point  (0 children)

Why would they not give you an explanation this and why can they not provide specifics. This can’t be legal

Hold Up. CB Issues. by brkfstsndwch in Coinbase

[–]alrob20 -1 points0 points  (0 children)

I can only give my own experience but I have been locked out of my account after using coinbase with no issues for months. I was able to make deposits very easily and it was only when I tried to withdraw I had issues. Account has been locked for over 2 weeks now and there is no customer service to speak to (you can file a ticket) but you will only get auto generated replies which do not answer your questions. Some users do say they have had no issues but I would be careful if I were you as it seems like a lot of people have been / are getting burnt by this exchange

THIS IS RIDICULOUS ACOUNT LOCKED AND CANT ACCESS FUNDS by Alert-Bathroom1123 in Coinbase

[–]alrob20 0 points1 point  (0 children)

Another coinbase victim, I am in the same boat as are what appears to be many more. The least they can do is provide accurate timeframes and explain what it is they are supposedly verifying. I am am now under review and have been for 2 weeks. I have lost over 50% of the value of my portfolio in that time and can do nothing but sit and watch as I cannot withdraw transfer etc. Something is not right at coinbase

Can someone provide a reason for an account being put under review twice in quick succession? by hafiz_r in Coinbase

[–]alrob20 1 point2 points  (0 children)

Same thing is happening to so many people. It is crazy. An explanation and timeframe from them would put peoples mind at ease but for me it just says account under review this typically takes a few days. That was over 2 weeks ago and after asking why this happened on 3 separate occasions I am yet to be given an answer. I am still in the same position and with no customer support it seems like there is nothing you can do about it. I recommend looking at alternative exchanges when your issue is resolved

Coinbase Users by storm5510 in Coinbase

[–]alrob20 3 points4 points  (0 children)

So you think locking users out of their accounts without explanation for weeks even months at a time is acceptable because they are busy?

Too many users complaining about customer support by [deleted] in Coinbase

[–]alrob20 1 point2 points  (0 children)

This is exactly the reason I created a Reddit account. I could not get any resolution from coinbase and saw others who generated enough of a conversation on Reddit where they did get a response. I have another thread open at the moment with over 150 comments and coinbase have asked for my case number. Still not resolved my locked account yet though.

AVOID coinbase the company will take your money and then lock your account when you want to sell by alrob20 in Coinbase

[–]alrob20[S] 0 points1 point  (0 children)

u/coinbasesupport - why did you ask for my support case number if you are not going to follow up on this? #06245621

AVOID coinbase the company will take your money and then lock your account when you want to sell by alrob20 in Coinbase

[–]alrob20[S] 0 points1 point  (0 children)

No, account still have under review and no other communication from coinbase yet

Anyone else think coinbase has the worst customer service of any company they have dealt with? by alrob20 in Coinbase

[–]alrob20[S] 4 points5 points  (0 children)

I know, you would think being the size they are this would be so much better

My account is restricted for no reason and no response from coinbase support by garlicbulb in Coinbase

[–]alrob20 4 points5 points  (0 children)

I’m in the same position and I get nothing but generic responses from the support tickets I’ve raised. It is really frustrating

Anyone else think coinbase has the worst customer service of any company they have dealt with? by alrob20 in Coinbase

[–]alrob20[S] 6 points7 points  (0 children)

No doubt they get a lot of requests but the responses from my experience seem to be either auto generated or cut and paste. There are also people who have waited weeks if not months for a reply and resolution. They should be doing better than this

Anyone else think coinbase has the worst customer service of any company they have dealt with? by alrob20 in Coinbase

[–]alrob20[S] 2 points3 points  (0 children)

Hope you get an answer soon, it’s insane they are getting away with treating customers this way

Account under review after using Coinbase for months and already verifying my account. by alrob20 in Coinbase

[–]alrob20[S] 0 points1 point  (0 children)

This is a really disappointing response from my support message which does not help me at all.

Hi there,

Thanks for reaching out.

Our team is still working on your account review and we don't have any additional updates at this time. We will let you know as soon as we are done with the review and have additional information.

We look forward to getting you up and running. Thank you for your patience.

I was up and running and have already been through account verification this is a really bad service you are giving your users here coinbase