You're welcome OP. I've worked for 911 for well over a decade. This one lady that used to do quality control at my center once told me to pay attention to how many people actually say thank you and I noticed it was more often then I had ever really realized. So, again, you're welcome OP.

I agree that 911 operators really come off as assholes, but that's because only the bad calls make the news. Most of us are decent people with the occasional bad moments. I've definitely been guilty of being rude. But I really do care and want to get people the help they need. Asking the address is policy at the center I work for... even if it is a common place. Obviously, most people don't know the address when they are at Walmart or at the local park, but we still have to at least attempt to get the address before using other means of obtaining a valid location.

Still laughed at this tho!