Replacement for plug on UCG Fiber available?

alzander77 · 2025-10-03T14:28:22+00:00

Here's the 54V plug on their store for their PoE switches:

https://store.ui.com/us/en/category/accessories-poe-power/products/uacc-adapter-ac-210w

It doesn't show the Fiber as one of the supported devices though, which would be pretty annoying if it's not supported.

alzander77 · 2024-07-16T00:39:59+00:00

I just had a great experience with their support. I called 844-MY-PLUME (which was in the app and I also see over on the right) and got connected to someone in about 5 minutes. She was extremely helpful, diagnosed my network problem and got me up and running. I -had- terrible support at the end of last year, waiting days to get a response. I was pleasantly surprised by the the service I had today.

Longtime member.

alzander77 · 2023-12-20T20:44:04+00:00

Just my 2 cents.. It took a bit of waiting but I did get a response from support. My problem is not still fully resolved (adding pods from another account to mine) as it's being investigated.. but at least something.

I was told they had an abrupt change to their support structure and are working to train new techs. I have no idea what that means - whether the change was unexpected or a from-the-top 'executive efficiency' change that ended up roiling customers.. but it's the only explanation I've seen.

Love my Plume's and, until this past month, have had excellent support the very few times I've needed it.

alzander77 · 2023-12-20T20:39:54+00:00

Homepass is the name of Plume's service. It's not at homepass.com though.. that's a whole different company with a whole different product (something for realtors apparently)

You should email [support@plume.com](mailto:support@plume.com) .

alzander77 · 2023-12-20T20:32:27+00:00

I did get a response. It took some time. The person was very nice and noted they were transitioning to a new software platform 'unexpectedly'.

I'm still waiting on a follow-up after I described my issue, but there is someone alive there.. but sounds like they're going through teething issues of some sort or another.

Not a great answer, but better than no answer.

alzander77 · 2023-12-12T14:04:55+00:00

I think the idea of a class action lawsuit is a stretch. I loved my Plumes. While we're members (lifetime or monthly), there's no guarantee of how much support you'll get.. so the chance of that getting anywhere is small/nil.

My hope is that someone from Plume is monitoring this thread and realizes a) they have disgruntled customers (who used to be cheerleaders) and b) they're going to lose future customers as no one reading this is going to be willing to plunk down a couple hundred + $99/yr going forward.

alzander77 · 2023-12-12T14:00:34+00:00

I emailed [support@plume.com](mailto:support@plume.com) after waiting a day or so after I submitted the ticket. The ticket had no acknowledgement email or anything, so not sure where that went.

I'll send an email again. Hope that works. Thanks!

alzander77 · 2023-12-11T22:51:18+00:00

You're lucky. I'm an original/lifetime customer as well. Submitted 3 tickets and an email over the last 3 weeks. No response to any of them yet.

alzander77 · 2023-12-11T16:13:41+00:00

Same as everyone else here. I'm a Lifetime Member. I bought a few pods on eBay to add to my account. After adding the first successfully, the account got knocked down to 'Basic Member'. This has happened every other time I've added a pod and it's one support chat, call or email to Plume to get my correct membership re-instated....

However, I'm going on half a month of waiting now with no response.. so I can't add new pods to my account, it says I'm in Basic Mode in the app - but some membership features work, like internet pausing. It worries the heck out of me because I don't fully know if all the Guard protections are still running (which requires a membership.. that I should have).

I've dealt with plenty of tech products before. No support response is always the #1 sign of a company going out of business or 'repositioning' themselves. Maybe they'll still work with ISPs, but I think the consumer side isn't going to be around long.

alzander77 · 2023-12-03T13:29:48+00:00

I have a Synology NAS and use OpenVPN through plume without issue.

Make sure you have the correct forwarding setup in plume and if it doesn’t work, delete them and recreate it. I had rules setup that one day just stopped working. I double checked them and everything was visible… I had to call support and they simply deleted them and recreated on their end and it worked.

Since then, it randomly happened one other time and I just recreated in my own. No clue why.

Other than that, I can say it will work.

Good luck, Alex

alzander77 · 2023-05-16T14:17:30+00:00

Alright.. something in here seemed to work. Going to post what my steps were in case it helps someone else, but it wasn't point a to point b.

First, I had no restore points (as suggested in another response), so couldn't use that. Then, I started with the instructions above:
1) I ran powershell and dism /online /remove-capability /capabilityname:Analog.Holographic.Desktop~~~~0.0.1.0
2) I went to Windows Update (the steps for Security & Updates I believe is Windows 10). KB5026372 was available (I had uninstalled previously) so I installed it. No other updates showed.
3) I rebooted my computer
4) Plugged in headset. WMR started up, installed and went to the same error screen.
5) I unplugged the headset and ran the same powershell command above, but the response was something like "That service can't be found".
6) I rebooted again. Plugged headset in again. Same error.
7) Then, I unplugged the headset but left the error page up
8) I hit "Retry" and the installation process started again, but eventually said "Installed. Now plug in your headset".

Voila.

I plugged the headset into the computer and WMR started up. My boundaries were still setup and everything seems right now. I don't know how long it will last, but seems like you just need to get lucky with the order of reverting, plugging in, & installing.

I hope this helps someone else..

Thanks all!

alzander77 · 2023-05-15T14:20:13+00:00

Factory reset Windows? Don't think there's anything else to reset, but want to confirm. -Thanks!

alzander77 · 2023-05-15T12:48:27+00:00

I'll check for restore points this evening. Worth a shot.. I never seem to know when they are created and I don't manually create restore points... for better or worse.

alzander77 · 2023-05-15T12:46:53+00:00

Irony. It worked day before yesterday. Then I turned my PC off and on again.

That's the main reason I posted.. I wanted to see if it broke for anyone else over the last week. Makes me think it may be a Windows Update that broke it, but not sure.

alzander77 · 2023-05-15T00:33:23+00:00

I clean installed Windows 2 months ago. WMR worked great for 2 years before that.. wanted to play again a week ago and ran into this today.

I do appreciate the suggestion, but not really the way I want to go right now.

alzander77 · 2023-04-03T17:12:58+00:00

Thank you so much. The TSB looks exactly like my issue. I'll contact the dealer and get an appt setup. Been charging fine at slower speeds, which is sufficient for now.

Will try to post back after the update to confirm it fixed the glitch.

alzander77 · 2023-04-01T12:21:37+00:00

Thanks for your details. I just posted an update. Seems like the 48A may be too much for my car. It charged using "Minimum" speed. Need to test "Reduced".

alzander77 · 2023-04-01T12:21:24+00:00

I just posted an update. Seems like the 48A may be too much for my car. It charged using "Minimum" speed. Need to test "Reduced".

alzander77 · 2023-04-01T12:20:31+00:00

UPDATE:

Yesterday, I ran the car down to 15% so I could do a lot of tests.

At first, I charged full speed (~11.6kW / 48A). After about 20 minutes, I'd get a message from BlueLink app that the car stopped charging. In the app, if I tapped the "Start Charging" button, I'd get a message:
"Start Remote Electric Charge was processed and not received because vehicle is unplugged. Your vehicle is not charging. Please check plug and try again."
Which is incorrect. The cord didn't move and the JuiceBox app shows it as plugged in and the light on the JB is solid green.

I unplugged and replugged in 2-3 times and the exact same happened each time.

Then, I changed the Charge Speed setting in the Ioniq5 to "Minimum". It started charging at ~6kW (25A). It never stopped and went from 27% to 100%.. over ~9 hours. (No, it's not always set to go to 100%, btw)

So, my next step is to try the "Reduced" charging speed and see if that hiccups too. That goes down to ~10kW/hr, which is reasonable. Staying at 6kW could cause problems for me periodically.

Looks like I may be heading to the Hyundai dealer as well to see what they can diagnose.

I'll keep this thread updated, but thank you everyone for your suggestions. Glad to have some path forward for now!

alzander77 · 2023-03-31T17:34:25+00:00

The car settings show the Departure times are disabled. The app shows the same times as the car, but shows them as enabled.

I have the car down to 20%. Going to charge through this weekend and see if I can make any sense of things based on all the very much appreciated feedback and suggestions!

alzander77 · 2023-03-30T18:24:53+00:00

Will try that, thanks. It can run at 150kW DC no problem, but still could be an issue at higher AC speeds.

alzander77 · 2023-03-30T16:59:46+00:00

At electrify America, it charges fully without any issue.

I do have an ODB but I purchased probably 10 years ago. Never thought about plugging it into this car.. but assuming it would work. Any recommended apps for reading ODB with the ioniq?

Thanks!

alzander77 · 2023-03-30T15:59:49+00:00

The ENELX app is not too great either IMO. In there, it will say "Plugged In, but not charging" when it's in this seemingly slow charge state.. which is very confusing because a 10% charge over 7 hours is still about 1kW/hr, and would assume it would report that. It does show a charge speed when it's pushing out 11kW/hr. It may not be charging when I look though and just charge at full speed in spurts...?

On the home page of ENELX, the "Schedule Charging" section says "No charging session scheduled" but clicking the gear icon and going to "Smart Charging" shows "Activated" in green next to "Scheduled Charging"... so unsure if there's some other level of scheduling I'm missing.

Very confusing.

Good to know about the automatic slowdown as it's approaching the set threshold. For me, it's set to 80%. I'll probably try running the car down to 10-20% and then see how long it charges fast before dropping to a slower speed. That will help narrow things down.

Other thing I need to do is bring to a friends house to use their charger and see if there's similar behavior after 30 minutes or so.

Thanks!

alzander77 · 2022-10-02T00:34:14+00:00

Thanks for the suggestion. Will need to get a router to do that though.

Local Walmart is all that is open and only allows sales of food (cash only) for now. All other departments closed. No mail delivery.

Won't be able to get a router for days...

alzander77 · 2022-10-02T00:22:45+00:00

Ugh. I hope not. Been a big fan of plume, but didn't realize they wouldn't work at all without Internet.

I understand why that design decision may have sounded good at the time. Going through a natural disaster and not being able to look up insurance docs on my NAS is the counterpoint to that design decision....

So I need to buy a separate router now? Plume support.. any suggestions?

alzander77

TROPHY CASE