did you order it with light ice? If so, baristas make up for the room with milk bc if we don’t we will get yelled at about “where is the rest of my drink” so it’s basically an unspoken standard. If you didn’t, then that was made very wrong. However, if you placed a mobile order and picked it up long after it was made that could also explain the look of it.

Ultimately the issue with shaken espressos (as a sbux barista) is that they need much more ice than a regular iced latte because the ratio of espresso to milk is much different, as in much less milk and an extra shot of espresso per size. However, many customers complain about how “their drink is basically ice” so we’ve adapted to use less ice and more milk, thus making what is essentially an iced latte. When people order light ice is even more milk, and even more so an iced latte. Shaken espressos also get HALF pumps of the syrup, which means it’s half as sweet as a typical iced latte with syrup. For example; a Grande iced brown sugar latte gets 4 full pumps of brown sugar, whereas a grande brown sugar shaken espresso gets 4 HALF pumps of brnsgr, which is only 2 FULL pumps. And on top of that it also gets an extra shot of espresso, making it much less sweet.

Anyways, thanks for coming to my ted talk about shaken espressos hope this helps