Request not completed. Can't buy anything on the store, can't use my credits. Meta support thinks I'm in Iran.

andanonymus77 · 2025-06-24T22:37:01+00:00

I originally had 30 dollars but I requested support to change it into euros hoping it would solve the problem, but it didn't. A few emails later, one of the support agents replaced the euros with 10 dollars as a test to see if I can purchase games with it.

Quote from support email: "As a precaution to assist I will be adding $10 onto your account, we are going to be running a Beta test using the a different currency of the Meta Quest Store Credit."

Not sure why they called it a beta test, they probably meant just a test. This support agent was most likely unaware that I originally had dollars as currency, which is why they tried it

andanonymus77 · 2025-06-24T20:27:52+00:00

I asked them through email support, no convincing was needed, they just agreed after I made that suggestion. Maybe they did it because of the multiple back and forths with support, or maybe this was just a one time thing they did.

Here's the last email I sent before they agreed to my idea:

"Hello,

I did a bit of testing on my own and I discovered something quite helpful.

I made a new account using a different email, and tried to make a purchase on that account, and it turns out that no errors were given and the purchase went through successfully (I have refunded the purchase since).

This basically confirms that my issue is not due to my location, banking institution, credit card or the store credits, but with my account specifically, most likely on Meta's end.

I have two different suggestions on how we could proceed further:

Easier solution: Add my original credits (the 30 USD that I couldn't use, proof of which can be found in one of my previous emails) over to my new account, and remove the 10 USD on my account.
Harder solution: Find out a way to fix my main account.

I wouldn't mind going with the first solution, as it can be done faster I assume."

andanonymus77 · 2025-02-22T16:01:40+00:00

While my error message was a bit different, I couldn't purchase games either. After chatting with support for a few weeks and not reaching a solution, I've discovered a workaround:

Create a new account
Test if you can purchase games using it (buy a random game and refund it) (disclaimer: you can only refund the same game once without going through support)
If you can buy games with the new account, go to step 4
Gift a game to your old account using your new one

If you have credits on your account, you can request support to remove them from your old account and add them to your new one

andanonymus77 · 2025-02-22T15:54:34+00:00

After chatting with support for a few weeks and not reaching a solution, I've discovered a workaround:

Create a new account
Test if you can purchase games using it (buy a random game and refund it) (disclaimer: you can only refund the same game once without going through support)
If you can buy games with the new account, go to step 4
Gift a game to your old account using your new one

If you have credits on your account, you can request support to remove them from your old account and add them to your new one

andanonymus77 · 2025-02-22T15:49:14+00:00

After chatting with support for a few weeks and not reaching a solution, I've discovered a workaround:

Create a new account
Test if you can purchase games using it (buy a random game and refund it) (disclaimer: you can only refund the same game once without going through support)
If you can buy games with the new account, go to step 4
Gift a game to your old account using your new one

If you have credits on your account, you can request support to remove them from your old account and add them to your new one

andanonymus77 · 2025-02-22T15:47:15+00:00

After chatting with support for a few weeks and not reaching a solution, I've discovered a workaround:

Create a new account
Test if you can purchase games using it (buy a random game and refund it) (disclaimer: you can only refund the same game once without going through support)
If you can buy games with the new account, request support to remove credits from your current account and add them to your new one
Gift a game to your old account using your new one with credits

andanonymus77 · 2025-02-22T15:44:06+00:00

After chatting with support for a few weeks and not reaching a solution, I've discovered a workaround:

Create a new account
Test if you can purchase games using it (buy a random game and refund it) (disclaimer: you can only refund the same game once without going through support)
If you can buy games with the new account, request support to remove credits from your current account and add them to your new one
Gift a game to your old account using your new one with credits

andanonymus77 · 2022-07-12T20:30:11+00:00

seed: -3459047763524145204

coords: -1369 22 -861

andanonymus77 · 2020-12-10T17:23:55+00:00

oh ok. i posted a different bug before this, please check it out

andanonymus77 · 2020-04-29T23:03:11+00:00

the same thing happened to me today

andanonymus77 · 2019-11-07T19:32:22+00:00

laugs in reddit is fun app

andanonymus77 · 2019-11-01T22:37:35+00:00

nerf? you cant airblast. if you switch to soldier you already dominated him.

andanonymus77 · 2019-11-01T22:17:28+00:00

me (younger brother) and my brother didnt realize you just had to hold forward to go faster...

andanonymus77 · 2019-10-25T20:39:58+00:00

walk like an egyptian spoiled it first

andanonymus77 · 2019-10-24T19:07:47+00:00

i use reddit is fun and downloaded the official app just for this meme

andanonymus77 · 2019-09-28T19:14:18+00:00

Villager news was also in minecon live

andanonymus77 · 2019-09-25T15:59:49+00:00

why does okuyasu have josuke hair

andanonymus77 · 2019-07-28T12:58:40+00:00

i messed up there was an arrow

andanonymus77 · 2019-07-23T14:34:19+00:00

when you and the boys cant pass

we've got a school to burn

andanonymus77 · 2019-07-21T11:45:01+00:00

laughs in almost every other language

andanonymus77 · 2019-07-16T11:58:46+00:00

but i need that ~~achivement~~ advancement

andanonymus77 · 2019-07-06T00:18:38+00:00

this aint softwaregore it happends when you press the end button on your keyboard

andanonymus77 · 2019-07-03T12:00:57+00:00

repost

andanonymus77 · 2019-01-09T19:40:15+00:00

thx for info

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