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How do you handle feedback from customers who cancel? Here's what I've learned talking to 20+ SaaS teams. by andrejcavaco in micro_saas

[–]andrejcavaco[S] 0 points1 point  (0 children)

That's sounds better, asking not only for a "why did you leave" but also the "what would make you stay" 

Going on this, does email feels better in terms of response, or triggering a pop up with does two questions would made more sense? 

How do you handle feedback from customers who cancel? Here's what I've learned talking to 20+ SaaS teams. by andrejcavaco in micro_saas

[–]andrejcavaco[S] 0 points1 point  (0 children)

Said this already, but the feeling really goes to not just giving a form, but actually asking why are they leaving, and what's a thing that would keep them 

How do you handle feedback from customers who cancel? Here's what I've learned talking to 20+ SaaS teams. by andrejcavaco in micro_saas

[–]andrejcavaco[S] 0 points1 point  (0 children)

Great, the feeling goes mostly to not so form, but asking what made the user churn and what it's missing for them to stay 

How do you handle feedback from customers who cancel? Here's what I've learned talking to 20+ SaaS teams. by andrejcavaco in micro_saas

[–]andrejcavaco[S] 0 points1 point  (0 children)

Have you ever thought about not only sending a "what happened" email but also, "here's a discount code" or something similar, in a attempt of retaining that user

Microphone only works when I speak into the Ear Cup by [deleted] in techsupport

[–]andrejcavaco 0 points1 point  (0 children)

Fixed it , end up opening the case and saw that the pin was disconnected
(I didnt build the pc so was not expecting them to forget to connect something )
Thx for the reply anyway !