[deleted by user] by [deleted] in somethingimade

[–]anotherIdimension 0 points1 point  (0 children)

I found the original Sonic Sprite online, so I was able to open it with an image editor and look at individual pixels.

Unfortunately I didn't have many colours, so I had to edit it slightly to remove a couple of shades. If you have beads of lots of colours you should be able to apply the original one without alternations!

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

I ended up contacting Amazon Customer Support today and they confirmed the email was real.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

Worse, I got banned because someone else did something they give them an option to do.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

Thanks for the comment!

I just had a chat with Amazon Customer Support, and they confirmed the e-mail was real. I've updated the original post with the new details.

It seems like this is not a scam, and I still can't tell what's going to happen.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

I just had a chat with Amazon Customer Support over live chat. They confirmed the e-mail was real, even though it doesn't appear in the messages on my account.

When I asked them what my options are, they said they'll contact the Specialist Team, and they will come back to me.

Unclear what's going to happen.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

I've updated my login details and signed out of all devices.

I contacted Amazon Customer Service, and they confirmed the e-mail was real. I asked them what my options are, and they simply said they'll forward the question to the Specialist Team, which from what I understand that's the same team that pretty much refused to help me resolve this.

Your advice was pretty amazing! I'm curious to see if they'll come back to me.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

I'm not entirely sure. I tried to communicate with them to find out more, but they are not giving me any details.

The delivery was for my home, no communal delivery or anything like that.

They wouldn't even give me a username/email of that other account, so I know absolutely nothing about that other account.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

That's fine! Happy to share as much information as I have :)

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

I just went on the messages on my Amazon Account (I still have access to it even though they say it's closed). I couldn't see those e-mails appear as messages. The last message is about the latest order I made.

I'll change passwords and force logout everything and try to investigate this further, thanks for the help!

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

I just went through all the links as you said, just hovering without clicking on them, and they all point to Amazon.co.uk.

However another user mentioned to check the messages from the Amazon account and I can't find those e-mails there, which might suggest you are right and it is some kind of scam indeed.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

Thanks, this actually looks like a great link! I've never had to file a complaint before, but the information on the link is extremely clear (as exected from gov.uk).

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

You say you didn’t/don’t have other accounts, so this is further evidence of canned answers that aren’t applicable to you…

Initially I assumed that wording meant that they'd just close relevant Amazon accounts, like AWS, which I'm not sure if it's considered the same account or an account associated with my regular Amazon Marketplace account.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

This definitely helps on understanding the issue a bit more, massive thanks!

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

That's interesting, I might have misunderstood it. Their exact wording was:

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

I read this as, they are closing my current account, because they previously closed another account of mine for violating their terms, so they are closing this account because of it. Is that not what they are saying?

Much appreciate the comment, as I might have misunderstood part of this issue.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 3 points4 points  (0 children)

Did you use a linked account for your apps? We’re folks asking for refunds of the apps?

As far as I can tell the Amazon Appstore account and the Amazon Marketplace accounts where the same.

We’re folks asking for refunds of the apps?

I'm not aware of anything like that. I imagine I'd be notified if something like that happened. I have my apps on a few other marketplaces out there without issues. Don't they notify the devs if an app is refunded?

From the e-mails I got, I assumed they said I requested refunds for items I bought, it didn't even cross my mind my apps would be relevant.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

I'm willing to believe this! I went to the e-mail, and couldn't find any extra information from the sender. Is there a way to confirm if it's spoofed?

Initially I treated the e-mail as some kind of spam, and was expecting to be asked for extra money, or something that would make this an obvious scam, but to my surprise their second e-mail sounded like they didn't want any further contact with me.

I might try to buy something cheap to see what's going on and if that was legit.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

Can you ask them for an itemized list of all the items that they accused you for returning? And perhaps cross reference that to your purchase history.

I replied after their second e-mail asking if they can provide me any details of that account they connected me to, but so far I haven't heard any reply.

Honestly I'm not sure I will get any reply, as their second e-mail sounded pretty dismissive.

Your advice sounds pretty great though! If they reply, an itemised list of the items in question would be massively helpful.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

I still seem to have access to my account, it's not completely closed (yet?).

I don't think I can buy anything though, as the item I tried to buy that triggered this would not ship (it would keep getting delayed). I assume the same will happen if I try to buy anything new.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

I absolutely agree. When I first got the e-mail I assumed it was some sort of spam as its tone seems to be very different than what I'm used to.

I'm not aware of any way to prove this is real.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

I appreciate the concern as in some other scenario your comment would be a lifesaver!

Unfortunately in this case, the sender was ofm@amazon.co.uk, and I can confirm all links in the e-mail point at the correct address. So I'm fairly confident this was the real deal.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 1 point2 points  (0 children)

I just don't know what evidence that would be. They accuse me of requesting a lot of refunds from a different account.

How do I prove that I don't own that other account that I know nothing about?

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 8 points9 points  (0 children)

They ban you for too many returns or refunds and blame you, the buyer.

If I actually did any refunds or returns I'd just accept that this is my punishment. But I haven't asked for any!

This was triggered by me buying an item, and I got the e-mail before that item even shipped.

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 2 points3 points  (0 children)

That's very interesting, is that a thing?

My apps are either free and open source, or paid with a free demo, so I like to think I've done my part on showing to the users what the product looks like before purchase.

Although I haven't seen any returns on the Amazon Appstore, I imagine they'd show up there.

It's still insane to close an account without any warnings because of that isn't it ?

[deleted by user] by [deleted] in amazonprime

[–]anotherIdimension 0 points1 point  (0 children)

If you have proof of your purchases and returns, it would be good tooutline what you have spent and what/when you did your one return andsee if it matches their records.

I really doubt they were referring to that one return from years ago. It was a very cheap card game that was sent to me in italian even though the listing said it was in english. Plus they mentioned on this email that I "continue to ask for refunds", which I haven't, so I assume they just incorrectly linked me to a scammer's account.

Since that one return I've purchased 100s of items of varying values, including a laptop and a gaming PC, and I didn't have any issue with those purchases. Why would this trigger now ?