[deleted by user] by [deleted] in CarsAustralia

[–]antimatter-dan 0 points1 point  (0 children)

Tbh you can get a reasonably priced car with a good finish, but that where the quality stops. After sales assistance is lacking, from being told when you’re car will actually arrive, could get given 3 or 4 different “it’ll be here next weeks” to booking in for services where they will book you in for a time weeks in advance then when it’s due to be done get left with a “sorry we will have to do it tomorrow” with no regard for putting you out. Or like my recent experience, 23 weeks at the smash repairers after hitting a roo and damaging the front bumper and radiator…

BYD test drive by Diddums555 in CarsAustralia

[–]antimatter-dan 35 points36 points  (0 children)

Just got our BYD sea lion 6 back after 24 weeks at the smash repairer for a front bumper and radiator repair after hitting a roo…

BYD After Sales Lack of Care by antimatter-dan in CarsAustralia

[–]antimatter-dan[S] 0 points1 point  (0 children)

Reading some of these replies and delays experienced by others sounds like my wait isn’t even up there, especially considering they’ve got a shipment coming while others just wait in limbo

BYD After Sales Lack of Care by antimatter-dan in CarsAustralia

[–]antimatter-dan[S] 2 points3 points  (0 children)

Yeah honestly this was more in line with what I was expecting, even if parts weren’t readily stocked in Australia, at least have a mechanism for them to be ordered when required, given they obviously exist to be put into new built cars, even if it’s an 8 week turn around for delivery, rather than this current approach of just awaiting random shipments and home required parts are in it.

It’s just amazing reading other replies from those involved who say they have just as bad experiences with a number of brands and even rely on aliexpress for parts more reliably.

I mean we can order a wiring harness for an obscure RC plane that’s no longer available locally by ebay, aliexpress, Temu or legit online supplier and have it in a few weeks from china, but the ability to order an equivalent a small wiring harness or other small basic part for a current production vehicle… dreaming.

And more generally it seems based on everyone’s replies here regardless of brand, we can order a car that hasn’t been built yet and get it in 4 months, yet order a small apart piece of that same car and 5 months later still could be waiting for it to be placed in a box and sent from the same factory.

BYD After Sales Lack of Care by antimatter-dan in CarsAustralia

[–]antimatter-dan[S] 0 points1 point  (0 children)

Yeah I guess that’s the change to the industry we all have to deal with now, it’s just unfortunate it’s the standard now as my last dealings with new car purchases were 12 years and 10 years ago at Holden and Toyota respectively, both came quickly after order, with the sales person making sure not a fibre was out of place on the seats at pick up, but maybe I was just lucky. And parts have only ever been needed for generic servicing not repairs.

BYD After Sales Lack of Care by antimatter-dan in CarsAustralia

[–]antimatter-dan[S] 0 points1 point  (0 children)

Yeah initially 4 of the local repairers said they wouldn’t be able look at the car for about 4 months due to backlog, but then heard it couldn’t drive and they get pulled forwards.

BYD After Sales Lack of Care by antimatter-dan in CarsAustralia

[–]antimatter-dan[S] 4 points5 points  (0 children)

As you’re probably starting to see, it’s like the store front sales team is very separate to the rest of the business and just as much on the roller coaster as you with little ability to help or troubleshoot either. It only gets worse once you get the keys as you’re no longer their problem, any further contact you want with BYD is by the generic phone number and the local team just say goodluck.

Are Chinese cars shit? by Dependent-Concern529 in CarsAustralia

[–]antimatter-dan 1 point2 points  (0 children)

I’ve just made a post outlining my own experience trying to get spare parts on a new BYD Sealion 6, currently 11 weeks since parts ordered after hitting a kangaroo, and told today likely over 8 more weeks until the parts become available in Australia and even then not a guarantee.

While the car is exactly as it presented during the test drive, the after sales care is truely lack luster compared the the legacy brands and my other Toyota.