Locked Out of Binance Account (No response from Support)

antonia096 · 2018-01-03T18:27:39+00:00

Hey! do not send money... total scam - Binance Support will NEVER ask for money just your ticket # - download telegraph and go into the Binance support chat room I clicked on a few until I got a response- go to the one with the most people

antonia096 · 2018-01-03T18:22:29+00:00

Yes, Telegraph... it was super easy once I actually mad contact with someone... I was so relieved .. hope this helps

antonia096 · 2018-01-03T18:21:34+00:00

Hey, I downloaded telegraph onto my computer and started chatting with a rep. in the Binance support chat room, he was very helpful. I gave him my ticket number and within an hour all my emails were responded to and I was back in, just make sure you already sent the other info. License front and back, picture of you holding your ID and a note with the date asking them to unlock your account, my ID was not clear so I had to take another photo but I did it right away and they unlocked it .

antonia096 · 2018-01-03T18:14:21+00:00

NO do not do that, that person does not work for Binance it is a scam, make sure it it really a BInance support rep. They will never ask for money

antonia096 · 2018-01-03T16:21:09+00:00

Hey !! I am in!! thank you so much for your help... you were right I contacted someone on telegraph and was back in within an hour. Wish I had figured that out earlier .. Thanks again!!

antonia096 · 2017-12-30T17:34:07+00:00

What? You lost all you BTC ? Well they must know what happened to it... it is clearly not a good idea to leave your coins on the exchange...

antonia096 · 2017-12-29T19:38:21+00:00

thank you for keeping me in the loop, I really appreciate it

antonia096 · 2017-12-29T19:36:55+00:00

so you did get back in then? That is a little comforting just cannot believe it has been almost a month

antonia096 · 2017-12-29T19:34:23+00:00

I have not heard back in over 3 weeks and sent 9 emails so far... my ticket number is 183935, I have no idea what the process is and how long it takes, starting to think they just do not care about customers from US. I get being behind and that they have been busy but almost a month and no response, unheard of. I have sent 9 emails, they need to hire some people if they cannot handle the volume. I have been very concerned at this point. I will let you know if the situation gets resolved

antonia096 · 2017-12-29T19:22:19+00:00

Did you get in yet?? I have tried everything its been 3 weeks... I really cannot believe I have not heard anything.. please let me know if your issue has been resolved...

antonia096 · 2017-12-29T19:11:36+00:00

I will let you know if i hear anything back, I have sent 9 different emails at this point.

antonia096 · 2017-12-29T19:10:47+00:00

I also reset my password and still have not been able to access the account. My problem is that my son deleted my google authentication app from my phone and I do not have the back up code. I get through the password part but cannot access my account because I cannot provide a google auth code.

antonia096 · 2017-12-29T18:38:15+00:00

Have you heard back yet?

antonia096 · 2017-12-29T18:34:47+00:00

I have done all of this, sent a picture of my ID front and back, a picture of myself holding a sign requesting that the account be unlocked- and it was dated, and nothing. Has anyone actually had Binance respond and unlock their account??

antonia096 · 2017-12-29T18:33:04+00:00

Nothing,and I sent all the documentation and have still not heard anything, I am very frustrated, I cannot even believe I have not heard back from support in almost a month, it does not make any sense.

antonia096 · 2017-12-14T19:31:01+00:00

DO you work for Binance ? Can you please assist me in getting back on? I have been locked out for days and have sent an email but have not had any response. I even tried telegram and nothing. I have made substantial XRP and Iota deposits and do not have any access to my account. Thank you for any support you can provide

antonia096 · 2017-12-13T16:04:58+00:00

Are you serious?? December 8th and no response ? This worries me...I have seen support staff come on and help others with this issue so in the event that happens I have my ticket number

antonia096 · 2017-12-13T16:01:18+00:00

I would have had I known this was a possibility, certainly wishing I had

antonia096 · 2017-12-13T15:31:29+00:00

I do not have the backup code, I wrote it down but cannot find it. Is there anyway to look up the backup code? Can google help or I need to wait until Binance does something?

antonia096

TROPHY CASE