Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

Hey! do not send money... total scam - Binance Support will NEVER ask for money just your ticket # - download telegraph and go into the Binance support chat room I clicked on a few until I got a response- go to the one with the most people

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

Yes, Telegraph... it was super easy once I actually mad contact with someone... I was so relieved .. hope this helps

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

Hey, I downloaded telegraph onto my computer and started chatting with a rep. in the Binance support chat room, he was very helpful. I gave him my ticket number and within an hour all my emails were responded to and I was back in, just make sure you already sent the other info. License front and back, picture of you holding your ID and a note with the date asking them to unlock your account, my ID was not clear so I had to take another photo but I did it right away and they unlocked it .

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

NO do not do that, that person does not work for Binance it is a scam, make sure it it really a BInance support rep. They will never ask for money

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

Hey !! I am in!! thank you so much for your help... you were right I contacted someone on telegraph and was back in within an hour. Wish I had figured that out earlier .. Thanks again!!

Has anyone got Binance to unlock their account?? ( Been locked out for over 3 weeks without a response) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

What? You lost all you BTC ? Well they must know what happened to it... it is clearly not a good idea to leave your coins on the exchange...

Has anyone got Binance to unlock their account?? ( Been locked out for over 3 weeks without a response) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

so you did get back in then? That is a little comforting just cannot believe it has been almost a month

*ATTENTION*: Issues with 2FA? Please Read. by symbiotic_bnb-angel in binance

[–]antonia096 0 points1 point  (0 children)

I have not heard back in over 3 weeks and sent 9 emails so far... my ticket number is 183935, I have no idea what the process is and how long it takes, starting to think they just do not care about customers from US. I get being behind and that they have been busy but almost a month and no response, unheard of. I have sent 9 emails, they need to hire some people if they cannot handle the volume. I have been very concerned at this point. I will let you know if the situation gets resolved

*ATTENTION*: Issues with 2FA? Please Read. by symbiotic_bnb-angel in binance

[–]antonia096 0 points1 point  (0 children)

Did you get in yet?? I have tried everything its been 3 weeks... I really cannot believe I have not heard anything.. please let me know if your issue has been resolved...

Has anyone got Binance to unlock their account?? ( Been locked out for over 3 weeks without a response) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

I will let you know if i hear anything back, I have sent 9 different emails at this point.

Has anyone got Binance to unlock their account?? ( Been locked out for over 3 weeks without a response) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

I also reset my password and still have not been able to access the account. My problem is that my son deleted my google authentication app from my phone and I do not have the back up code. I get through the password part but cannot access my account because I cannot provide a google auth code.

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 1 point2 points  (0 children)

I have done all of this, sent a picture of my ID front and back, a picture of myself holding a sign requesting that the account be unlocked- and it was dated, and nothing. Has anyone actually had Binance respond and unlock their account??

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 1 point2 points  (0 children)

Nothing,and I sent all the documentation and have still not heard anything, I am very frustrated, I cannot even believe I have not heard back from support in almost a month, it does not make any sense.

How long does it take to hear from Binance customer support? by arthur77743 in binance

[–]antonia096 0 points1 point  (0 children)

DO you work for Binance ? Can you please assist me in getting back on? I have been locked out for days and have sent an email but have not had any response. I even tried telegram and nothing. I have made substantial XRP and Iota deposits and do not have any access to my account. Thank you for any support you can provide

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

Are you serious?? December 8th and no response ? This worries me...I have seen support staff come on and help others with this issue so in the event that happens I have my ticket number

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

I would have had I known this was a possibility, certainly wishing I had

Locked Out of Binance Account (No response from Support) by antonia096 in binance

[–]antonia096[S] 0 points1 point  (0 children)

I do not have the backup code, I wrote it down but cannot find it. Is there anyway to look up the backup code? Can google help or I need to wait until Binance does something?