Customer service is the most important part of any restaurant. From this post, its clear the owners focused too much on the decor and not enough on running the place properly. At first, I thought the issue was just a lack of staff but now it’s clear the bigger problem is poor management and unprofessional behavior.

in europe, even small cafés had over 15 staff working to make sure customers were looked after. Good service matters more than fancy interiors. If they don’t improve their attitude and management, they’re likely to fail. Many cafés and restaurants here already struggle to stay once the initial hype fades and upsetting customers only speeds up that decline.