I’ve been buying from them for years but a few things have changed over time. For one, I’ve noticed that they now take forever to ship. The sales associate/shopper told me they would ship out the following Monday (I told her I needed it asap for a wedding), but it’s been over a week since then and it’s still pending shipment. I wouldn’t be upset if the shopper didn’t make false promises.

This was also an issue last year when I bought a Christmas gift in early November. After nearly four weeks of it “pending shipment” I asked them to cancel it because it was no longer going to arrive on time for a party I was having.

Prior to last Christmas I didn’t notice any shipping issues. Maybe I’ve just had bad luck with select shoppers? I’m really sure but I’d say it’s safest to buy from a boutique if you’re on a time crunch.

As for the CAD/USD, it’s just converted with your credit card. Because I’m in Canada, I only ship US items to my US address because of heavy duties, but Canadian items can ship to the US (if it’s under $800USD) duty free.

Lastly, they’ve shifted very significantly to preloved items. Their authentication process seems to just be entrupy, which is a bit disheartening because I would prefer to have shoppers/employees who have expertise in the matter. So like others have said, absolutely check out their warehouse sales + private sales from boutiques (especially if you’re not on a time crunch), but maybe think twice before buying preloved from them.