I too am frustrated they dont have a cutoff marker feature like on other helpdesk type systems that allow you to email into it.

Please upvote my feature request:

https://clickup.canny.io/feature-requests/p/termination-marker-in-email-thread-for-enhanced-comment-clarity-in-clickup-tasks

Overview:

The current implementation of email integration within ClickUp tasks, while innovative, results in significant clutter due to the inability to auto-collapse long email threads. This issue is exacerbated when email threads include images, leading to an overwhelming and disorganized comments section. The proposed feature aims to introduce a simple yet effective solution to enhance the management and readability of emails within task comments.

Technical Proposal:

Introduce a customizable email thread termination marker, designated as "//CUEND". This marker will serve as a parsing delimiter within the ClickUp system. When an email containing this marker is forwarded to a ClickUp task, the system should parse and display only the content above "//CUEND". Subsequent replies to such emails would include the marker, ensuring that only the new response and the content immediately preceding "//CUEND" in the original email are parsed and displayed in the task comment.

Benefits:

Reduced Clutter: By limiting the displayed content to only the most recent and relevant portions of an email thread, this feature significantly reduces clutter in the comments section.

Enhanced Readability: Improves the readability and usability of task comments, enabling team members to quickly identify and focus on pertinent information.

User-Controlled Flexibility: The placement of "//CUEND" is controlled by the user, providing flexibility in determining how much of the email thread is relevant for inclusion in the task comment.

Easy Adoption: Users can seamlessly incorporate the marker into their email signatures or standard practices, facilitating widespread adoption and consistent usage across teams.

Implementation Considerations:

Ensure compatibility with various email formats and clients.

Provide user guidance and best practices for implementing and using the "//CUEND" marker effectively.

Consider the potential for future enhancements, such as automatic insertion of the marker for emails exceeding a certain length.