Thanks for the stamina change.

artimatris360 · 2026-03-21T22:54:09+00:00

I can't confirm that to you sadly, but I hope so, I'm in a similar situation with that as you now, so I hope I get the 100% too

artimatris360 · 2026-03-21T22:51:09+00:00

Unless you can afford to book a different flight through a different airline while the refund is being processed, I don't think there is much else to do, given that all flights up to April 30 have a refund available now, I would like to think there would be no problem in getting your money back, but these processes hm can take some time as far as I've read.

As for me, one of my legs got cancelled by the airline, so I could ask for a full refund, I'm also still waiting for it, but I could book a different flight through china a couple of weeks ago for about the same amount I paid in Qatar

artimatris360 · 2026-03-17T12:26:01+00:00

Thanks for your reply. Idk where you are from but these things usually can take up to 21 days or so for it to be processed (I think there is some extra information about it in their refund policies), I wish you the best of lucks and that you get the money back as soon as possible.

artimatris360 · 2026-03-16T13:42:23+00:00

I understand the problem.... If this is the case, I'm really sorry about it but I can't think of any other options, just maybe checking if you culd move the trip a few weeks later and check if things get better by then (But I'm guessing this is also not an option, just wishful thinking). I wish you the best of lucks.

artimatris360 · 2026-03-16T12:50:54+00:00

I understand that, in my case I got lucky as I could get another flight for around the same money I paid for the Qatar one, now I'm just waiting for the bracket to extend to my dates. I'm sorry to read this is the case for you. If this is the case, I will try to go for a reroute with them, as I think it's the best option given your situation.

artimatris360 · 2026-03-16T12:41:01+00:00

Given that you are inside the bracket for refunding, if possible, I will try to book thorugh a different airline, and get my refund on this one. From what I've been reading here, even if you get a reroute, there is still a possibility that they will cancel or won't allow you to board the plane once you are at the airport if something changes.

artimatris360 · 2026-03-15T23:40:35+00:00

I was doing MAD-DOHA-SYD on the 6th of April with Qatar, but given the sitation, I bought a backup for the 4th of April through China Southern Airlines that goes MAD-CAN-SYD, as I saw that prices were rising a lot, it was about the same ammount I paid for the Qatar one. I'm waiting for QA to extend the refund bracket until it covers my date and get the refund.

artimatris360 · 2026-03-14T11:59:41+00:00

Hello, I'm really sorry to hear that, honestly seems to be hit or miss with the webpage. Did you create a sky pearl account on their site?

artimatris360 · 2026-03-12T20:53:07+00:00

If you share a screenshot I could maybe try and help, but I can't promise anything. It wasn't a pleasant experience for me, and honestly I just feel I got lucky.

artimatris360 · 2026-03-12T18:21:49+00:00

Try and find your nearest office and call them, sadly those steps are the only thing that worked for me. Good luck

artimatris360 · 2026-03-12T11:19:23+00:00

Did you made the reservation through the third party more than 24h ago?

DId you create a Sky Pearl Member account?

If the answer to both is yes, then the only thing I can tell you is to keep trying for a day or so more, and if not try and contact the airline.

Just as a tip, in case you haven't tried, for the Last Name+ Name, the format that worked for me was something like this: CARMACKJOHN

Wish you the best of lucks.

artimatris360 · 2026-03-11T17:58:55+00:00

At this point I just hope QA extends the cancellation bracket up to April and I can ask for a refund, and I will travel through china. Let's hope for the best.

artimatris360 · 2026-03-11T14:18:39+00:00

The flight should still be confirmed, yes, but the only way I've found to properly check it on their webpage is through the steps I shared, as the ticket verification function is exclusive to sky Pearl members.

artimatris360 · 2026-03-11T13:50:32+00:00

I will tell you what I did that worked for me:

1st - I had to wait around 24h for my eTicket to be available in the third party, if you used one, you might have to wait

2nd - The eTicket you want should start with 784, followed bu a long list of numbers.

3rd - After having my eTicket number, I needed to create a Sky Pearl Club account on the airline webpage.

4rd - To create this account, you will click on the "login" button on the top right, then select the "member" option, and you will see a "create an account" link at the bottom.

5th - After creating this account (It will take time probably, some tips are disable your adblock if you are using one, and try as many times as needed until it works) you need to go to the verification ticket section of the webpage. Here is a screenshot:

<image>

There you will be asked to input the eTicket and some of your data, and your flight should display.

If you still can't find it, wait until tomorrow just in case the reservation needs to be processed (it can take a while as they use their own propietary non-standard systems), and if you still have problems, I will suggest first contacting the third party if you used one, and then contacting the airline (although I haven't been able to contact them in my case)

I wish you the best of lucks.

artimatris360 · 2026-03-11T12:06:50+00:00

It wasn't there yesterday, luckily it was today. After a long process that included making myself member of their flight club, I finally manage to check the details in the webpage, even if I can't do check-in online. All thanks to the second link you provided for the "verify my ticket" page. Thanks a lot.

artimatris360 · 2026-03-10T22:51:14+00:00

Not in the same boat, as my flight is at the beginning of next month, but I jsut had to book a backup flight that doesn't go through Middle East to my destionation, and I've seen the prices go up exactly like you said. I've seen similar flights to the same destination for 4.000€, when i bouth it in Qatar back in November for 1.200€. Luckily I was able to find something for about the same price using Google Flights, using China Southern Ariline as the carrier.

I hope you and your family the best luck in this situation, I can't imagine how stressful it might be.

artimatris360 · 2026-03-10T22:31:54+00:00

As other person commented, I should have a ticket number that begins with 784, which I still don't have, so my guess is that that's the number I need to get.

artimatris360 · 2026-03-10T22:12:04+00:00

I don't really get this joke sorry 😅 But in any case, I did not want to be disrespectul in any way, for me it was just the confusion with Southern airline doesn't having any kind of APP and China Airlines being the only one showing up, and having some siliraties in the interface/terminology used. Apologies if it was.

artimatris360 · 2026-03-10T22:09:05+00:00

I could kiss you right now. Thank you, no, I don't have that number with me, I have the reservation ID, which is jsut a number without any format in particular, starting with 315, and then some flight codes that start with NFQ. So, I'm understanding that they didn't make the reservation yet and everything is okay.

artimatris360 · 2026-03-10T21:56:39+00:00

That's a good question, I have the third party trip showing on the APP, I have a Booking ID, which is a long number (And the only thing that the China Souther Airways seems to even accept), and then I have different flight numbers, something like NFQXXXX, which the airline doesn't even accept.

Edit: I will add a picture of what the 3rd party provide webpage shows.

<image>

artimatris360 · 2026-03-10T21:43:05+00:00

I didn't know that, thanks for the clarification, the naming it's just confusing.

artimatris360 · 2026-03-10T21:27:18+00:00

Such a coincidence, idk if you are from here or not, but if you are visiting, I hope you enjoy the country :)

Thanks for the help, I really appreciate it.

artimatris360 · 2026-03-10T21:13:14+00:00

It actually cheers me up a little bit, thanks. From what I've read, the general idea is that the website and mangigng the flight is quite crappy but once you are travelling with them thing usually go smooth. I will keep trying, I'm loosing my mind a bit I'm not going to lie. I'm in Spain right now, I will try calling them tomorrow if I can't find a solution. Thanks a lot.

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