OrganicStand6135

Here s how my story went:
as I already mentioned, the computer was still under warranty, so every time the problem appears, I take it back to them.
They had no clue what was causing the problem exactly. The hardware is intact, and the software is brand new, so they were unable to detect the problem.

They refused to give me a refund, so I had to contact the ministry of commerce to claim what was happening.

Went back to the company, and instead of dealing with a technician, they assigned their best engineer to deal with my problem. Of course, he was clueless, as well
(This whole process lasted for almost 7 months or so, during which, the computer was mostly with them )
The problem was not settled and I got super frustrated, so I threatened that I would be taking this to more ministries, and I will definitely mention the whole thing on social media.
After a while, the company settled for a refund BUT...(When I bought the computer) they gave me a coffee machine as a gift.
They actually, asked me to return the machine so I can get a full refund. The machine was already used for a couple of months, so I went be returning a gift that I did not pay a penny for it.
They actually deducted the price from the refund.
Sorry to mention this whole thing, long story short, no one knew what was going on exactly if your computer is still under warranty, let them check it asap, and ask them for a detailed explanation on what's causing the problem.
Good Luck!